Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The kneeler is very robust, and ideal for my needs. The seating side is at the perfect height for me”

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Posted 5 years ago

“Prompt delivery of order. Great pop up fruit cage- much admired and a friend has already ordered one from you!”

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Posted 5 years ago

“My delivery was split into parts and very late. I was told several times that it would be with me the following day and it wasn’t.”

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Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“The service is excellent, delivered within the timeframe The materials are of good quality and the instructions are very helpful and clear, along with the videos. I always find anything I order from Harrod Horticultural is sturdy and well made.”

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Posted 5 years ago

“Kept me informed of the progress of my order.”

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Posted 5 years ago

“Easy to use website, good selection of items and they had exactly what I needed. Item arrived promptly and well packaged.”

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Posted 5 years ago

“have been very please with quality of plant supports and with service. Will certainly be a returning customer”

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Posted 5 years ago

“Delivery took longer than stated. Quality of products very good. With the mini greenhouse cloche tunnels single width, it might be better if the ends could be slotted in from the top instead of from the bottom. This would save having to unpeg the tunnel to take the ends off.”

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Posted 5 years ago

“This is the first time I have bought from this company and very impressed with the excellent service.”

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Posted 5 years ago

“I ordered two potting trays on 21st March. One was to be an Easter present for my daughter, the other for myself. Expected delivery was a few days. Over a period of weeks I received 3 email messages telling of delay, then further delays, then nothing. Easter came and went, when our spring potting was complete the potting trays eventually arrived arrived on 22nd April. No further apology or other enclosure. I will think very carefully before purchasing from Harrod's again and cannot recommend to others.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Whilst most of our products are manufactured by ourselves, regrettably the Potting Trays are bought-in products and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Easy to understand the product and the ordering process was easy. I order and got what I expected!”

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Posted 5 years ago

“Very good. Prompt action when part of my order had to be exchanged.”

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Posted 5 years ago

“Having ordered a table and chairs that were allegedly in stock according to the web site we are disappointed to have had to wait for 2 months for delivery, with almost no communication from Harrod despite many phone calls by myself, and what communication was eventually made was then inaccurate. The product quality is however excellent and worth the cost.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“Prompt delivery. Goods exactly as described - if not better!”

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Posted 5 years ago

“Really poor delivery service. Difficult to know what has been delivered, and difficult to relay back to Customer Service. Paid premium to get receive promptly too. Product looks good but I would be careful ordering in future”

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Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 5 years ago

“Good quality, good service”

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Posted 5 years ago

“I was kept informed of the progress of my order and we are delighted with the quality of the product we bought. We are now going to order a garden arch.”

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Posted 5 years ago

“Good overall service”

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Posted 5 years ago

“Painless ordering process, goods arrived on time. Product quality excellent.it was a gift for my husband, he was delighted.”

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Posted 5 years ago

“Bought a fruit cage. Arrived sooner than initially indicated. Easy to put together and sturdy. I needed a slightly smaller size and poles were easy to cut and assemble. Would recommend Harrod”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews