Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Goods were delivered quickly and were well packaged”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“I bought peony supports and I liked them so much I bought some more and shared with friends and family. Well packaged and delivered promptly. Even the postman enquired where I had purchased them!”

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Posted 4 years ago

“Very smooth transaction. Delivery was great and product as stated. Really pleased.”

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Posted 4 years ago

“I ordered eight raised beds, which was quite a large order. Having read the reviews, I did expect a delay in delivery, but after five weeks I sent an email to see what was happening and received misleading information, promising delivery for the next day - which went on for over a week. The beds eventually arrived, and I am really pleased with the quality. All the holes were pre-drilled making it very straight forward to build. I also purchased the liners and capping - which really does finish off the bed and make quite a neat job. I would certainly recommend the products, but was not too impressed with the service.”

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Posted 4 years ago

Thank you for your order and review. We are very sorry for the delay in despatching your Raised Beds. This was due to an unprecedented demand in orders which we have been receiving during lockdown and we are as disappointed as you are with the delays. Please accept our sincere apologies for any inconvenience caused and thank you again for your order.

Posted 4 years ago

“Order never arrived, apparently the delivery truck could not get through, despite the fact that the next door neighbour had a huge tipper truck deposit a ton of rubble in their front garden! The dustcart had no problems a few days before. The driver tried to contact us on the day but said there was a problem with our phone! There is nothing wrong with our phone.”

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Posted 4 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 4 years ago

“Only two comments, I only live 2 miles from Harrod and my item went to Norwich before coming back to Lowestoft and secondly the build instructions are confusing for the smaller frames as I thought I was short some items but is built differently.”

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Posted 4 years ago

“The pots are good quality. While new rather bright, but I am sure that they will dull down. Arrived very well packed.”

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Posted 4 years ago

“My first raised bed experience and am very pleased with the product. A very welcome addition to our garden.”

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Posted 4 years ago

“First rate service, on time and professional”

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Posted 4 years ago

“Wouldn't hesitate to do business with them again.”

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Posted 4 years ago

“I am delighted with the quality of the mesh that I bought from Harrod Horticultural to cover my new kitchen garden cage. I also feel it is good value for money”

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Posted 4 years ago

“Raised bed is excellent, ready for planting vegetables. Would highly recommend this product.”

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Posted 4 years ago

“Prompt delivery and beautiful sturdy plant support.”

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Posted 4 years ago

“Speedy deliver”

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Posted 4 years ago

“I ordered the product on-line and the process was really easy. The ordered arrived on time and was as expected, a lovely product”

Harrod Horticultural 5 star review on 19th April 2021

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Posted 4 years ago

“Excellent service, and a return item dealt with efficiently.”

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Posted 4 years ago

“Excellent products, not the cheapest but good quality”

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Posted 4 years ago

“Put in quite a few things in the order and there have been a lot of delays. When one order came it was wrong. Having said that they did sort it out correctly(although I am still waiting for the correct things to be delivered)”

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Posted 4 years ago

Thank you for your order and review. After looking into your query, we cannot see any problems which occurred with this order? If you could kindly contact our Customer Service Team on 0333 400 6400, we will be delighted to help you. Looking forward to hearing from you shortly.

Posted 4 years ago

“A great company to deal with, it has a good brochure which is easy to navigate coupled with an efficient help team. The product list has a good and varied range all at reasonable prices What more could you ask for?”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews