Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bean support frame: we think the instructions could have been more detailed, with a "step by step" list. It would help with getting the various elements together in the right order. Also fitting the grub screws into the holes of the connectors was very fiddly (especially for old hands). Nevertheless, it has been assembled successfully - now we shall have to wait for the 2nd planting of beans to appear, the first lot got zapped by the frost!”

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Posted 5 years ago

“Have used Harrod in the past and have always received good service.”

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Posted 5 years ago

“Very pleasing in all respects”

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Posted 5 years ago

“Bought a 4ft manger style raised growing bed, and the polythene/netting cover. The manger is good, sturdy and reasonably straightforward to assemble (we had all the required parts and the instructions were OK). If this was all I was reviewing, it would be 5*. The cover was a different story. The ordering arrangements on the website were confusing and, it turns out, this was because it was out of stock. A couple of phone calls were required to resolve this and, eventually, we could order the right thing over the phone. It too looks robust. However, the two hoops supporting it are not rigid enough to keep a tight fit at the top of the cover causing it to bow inward. This traps rain and leaves folds which might eventually crack. I have lashed up a separator cross piece between the two hoops which straightens up the cover a bit so we shall see how it lasts”

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Posted 5 years ago

“I am very happy with my garden bench recent purchase from Harrod. But I am not impressed with my contact with them. I have requested an paid vat invoice/ receipt for my records and it did not come with the delivery and has not been sent since. I was also not impressed with the delivery company used as I received many phone calls from them ref the delivery - they were unable to give a time -am or pm, then did not deliver on the day specified, then stated the next day but again it did not arrive in the morning as stated and I had to chase them up and it did then finally arrive late that day.”

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Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested. We understand that a VAT invoice has now been emailed to you as requested. Thank you once again for your order.

Posted 5 years ago

“Great products awful delivery. Its taken weeks and alot of chasing to get what I hope (need to check todays delivery) is now a complete order.”

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Posted 5 years ago

“Ordering was straightforward and item received before estimated arrival date.”

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Posted 5 years ago

“The customer service by phone and by email was very good and useful advice was given. A few hiccups with regards to sending all the necessary components for the domed fruit cage were sorted out and speedily rectified so I was very happy.”

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Posted 5 years ago

“The raised pond cover I received is very good quality”

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Posted 5 years ago

“Goods were as described in the catalogue and worked very well”

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Posted 5 years ago

“Easy to use website and speedy delivery”

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Posted 5 years ago

“Overpriced. Photos of item misleading.”

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Posted 5 years ago

Thank you for your recent order and review. We understand from your comments that you are unhappy with the prices of some of the products. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We try to source superior products to offer to our customers and also try to research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 5 years ago

“All went well from ordering to delivery item arrived on time will definitely use you again Thank you”

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Posted 5 years ago

“I pre-ordered popadomes, I was kept up to date with the order and it arrived earlier than originally expected. They were packed in most useful sacks rather than polybags or cardboard box. All together a most successful shopping experience.”

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Posted 5 years ago

“Still awaiting response to my email dated 26/4 concerning order no.2089763, case no. 470147. Today’s date 17/5”

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Posted 5 years ago

Thank you for your recent order and review. Please accept our apologies for the delay with replying to your email. We understand that a member of our Customer Services Team has now been in contact with you and your case has been resolved.

Posted 5 years ago

“Really excellent product. Vey solid. Bought one for my mother in law so knew what we were getting. The first order went astray but there was no problem with sending another. All sorted out eventually withj minimum fuss. If we had a bigger garden I'm sure we'd buy more but we'll have to make do with this one.”

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Posted 5 years ago

“Used Harris’s in the past. Quality goods. Good service. Easy ordering process. No complaints - all good👍”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Brilliant service from initial order to delivery. Then great service from delivery team. Thank you. Happy from Bramley Surrey.”

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Posted 5 years ago

“Easy ordering and efficient and effective delivery”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews