“I’ve only received one part of my order so far. The other three raised beds were supposed to be available from 7 May but as yet no update. Can you please let me know their status. Thanks”

Helpful Report

Posted 5 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, this was due to an unprecedented demand and unfortunately we were let down by the timber suppliers.We are working hard to get back to our normal despatch times as soon as possible. We understand that a member of our Customer Service team has now contacted you to discuss this. Please accept our apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 5 years ago

“Had to wait weeks for delivery Still hasn’t arrived”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“We had a large, wide archway, the delivery was late but we were kept informed about the delay. No problem for us with the delay. A missing piece was soon replaced. The underground support system was different than the one shown on the DVD but we managed to do it alright. In our late seventies but the two of us had no problems erecting the archway. The instruction sheet was very clear and easy to follow and we ended up with a level arch.”

Helpful Report

Posted 5 years ago

“Good service. The product was initially out of stock but we were kept informed of delivery dates.”

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Posted 5 years ago

“The order was for filled in two parts, the actual oberlisk arrived on time and in good condition however the ground anchors to accompany this did not, apparently the anchors were sent to the DW Freight depot in Nuneaton in error and we had to wait for their delivery, when the package did arrive the package looked as if it had been opened and resealed with parcel tape the contents were not the anchors but three cosmetic Flawless Dermaplanes so yet another phone call and we had to wait another 7 days for the replacements anchors to arrive, they came by a different carrier!! all is well now but it was not up to your usual standard.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. The packaging that we use for transporting our products has been tested for many years and the carriers have clearly mishandled your goods. All of our carriers have a list of our expectations and it is frustrating for us when issues such as these happen as we cannot directly affect this part of the service once the goods leave our warehouse. Please rest assured this matter will be investigated fully to ensure that standards are improved further. Once again, please accept our apologies for any inconvenience caused.

Posted 5 years ago

“Very poor delivery, and poor customer service”

Helpful Report

Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“The netting is good. However, when I telephoned to ask why there was a delay in delivery, they had no idea why it had not been dispatched. The person apologised profusely and redeemed my delivery charge. The netting was then received within an acceptable time.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Excellent products, well packed and promptly delivered.”

Helpful Report

Posted 5 years ago

“Great product and service. Items were badly delayed but was kept aware and not Harrods fault. Really pleased now I’ve got my order”

Harrod Horticultural 5 star review on 21st May 2021

Helpful Report

Posted 5 years ago

“Garden bed arrived a bit later than expected, though it's a very good, high quality garden bed”

Helpful Report

Posted 5 years ago

“prompt service and good product.”

Helpful Report

Posted 5 years ago

“Can’t fault the helpful customer service team but the goods were wrongly addressed, still used the wrong postcode on a second attempt and it required 3 phone calls to receive what I ordered.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Getting through on the phone is very difficult. The free 30 day offer is unclear and it does tell me why. My orders for Strulch which I buy gives me a code and these are rejected.”

Helpful Report

Posted 5 years ago

“Ordered an raised bed online at the end of March. When we inquired when the product would be delivered, they advised us there'd be a further 6-week delay. We decided to switch our order to a metal raised bed and it was delivered at the end of April. But when we tried to assemble, we realised the instruction and the whole fixings were missing from the package! We were hoping to complete our garden project over the May Bank Holiday but our plan was ruined due to the missing parts. When we called the customer service, the lady was not apologetic at all and told us that they hadn't even checked emails from the week before! Even though they delivered the missing parts quite quickly, we realised that there were still MORE missing parts!! After the 3rd delivery from Harrod Horticultural, we finally had all the parts to complete the product. Now almost at the end of May, the raised bed is still not placed in our garden. It's caused us further delays and missied opportunities to sow/plant some of vegetables/ flowers we were hoping to grow this year. Very disappointing.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber which we source externally. We are also sorry to hear that parts were missing from your order and you were not happy with the service you received. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your replacements parts have been delivered and we sincerely apologise for any inconvenience caused.

Posted 5 years ago

“Good service- goods arrived quickly and we'll packaged”

Helpful Report

Posted 5 years ago

“Very efficient so we are very impressed by all our dealings with you. We are always fearful about assembling items because bolts etc don't seem to fit properly. Yours did . We were delighted and relieved at how well and easily they fitted and the instructions were clear. We love the oberlisks. We note they were of British manufacture too. Thank you.”

Harrod Horticultural 4 star review on 21st May 2021

Helpful Report

Posted 5 years ago

“We have bought from Harrod Horticultural for several years and have always found the products of a very high quality. Obelisks we first bought several years ago are still looking like new! Staff have always been extremely helpful.”

Helpful Report

Posted 5 years ago

“My arches arrived very speedily and were very well packaged. The instructions and DVD included were clear and helpful.”

Helpful Report

Posted 5 years ago

“Ordered two corten steel bowls, eventually received one and cancelled the second. Please adjust your website to indicate out of stock items which will avoid frustration and poor customer service.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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