Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I ordered a raised bed which was out of stock but only for a week or so. On the day it was due in stock I was sent an email saying it was further delayed by around a month. I cancelled the order. Comms were actually great and no quibble when I cancelled but poor that I couldn't get an advertised product within 5-6 weeks given the original delivery timescale.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. Unfortunately, we were let down by our suppliers of the timber, which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Excellent service received, the order process was good and I was kept updated about order progress and delivery. When I contacted them about a faulty bolt they responded straight away and sent a replacement next day”

Harrod Horticultural 5 star review on 26th April 2021

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Posted 4 years ago

“The service is great, the delivery is quite fast (considering what world we are living in). People are a pleasure to deal with.”

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Posted 4 years ago

“Very happy with my purchase”

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Posted 4 years ago

“Delays in delivery of raised bed but was kept informed of progress.”

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Posted 4 years ago

“Even though out of stock , they kept me up to date on when to expect them. Quality was as good as always.”

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Posted 4 years ago

“Always guaranteed great service, swift delivery and excellent quality.”

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Posted 4 years ago

“The bird netting I ordered is working well. It’s stopped those pesky birds getting to my recently planted plants.”

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Posted 4 years ago

“Swift delivery and everything ordered in place. Good selection on all things garden. Will be using them again no doubt”

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Posted 4 years ago

“I ordered, and received new netting for a fruit cage which I Purchased from you msny years ago. The quality was good, the netting arrived very promptly, was easily fitted and hopefully will last as long as the original purchase.”

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Posted 4 years ago

“Very prompt answer to my request for spares followed by a speedy delivery”

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Posted 4 years ago

“Great service and advice thank you”

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Posted 4 years ago

“The product is first class and I was happy with the service. The packaging was quite difficult.. a great deal of tape! but I got there in the end.”

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Posted 4 years ago

“Very quick delivery, there was slight damage (rubbed paint) but touch up paint was sent promptly. I have made some adjustments in order to hang wind chimes.”

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Posted 4 years ago

“The raised beds were easy to assemble on my own. Quick delivery and plenty of information regarding delivery. If I had more room I would buy more!”

Harrod Horticultural 5 star review on 24th April 2021

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Posted 4 years ago

“Item ordered 14/3 and still not arrived on 24/4. Had hoped to use long before now. Very disappointed”

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Posted 4 years ago

Thank you for your order and review. Please accept our sincere apologies for the delay in despatching your item. Whilst most of our products are manufactured by ourselves, regrettably the Galvanised Steel Modular Beds are a bought in product and we are completely in the hands of our suppliers regarding stock dates. We understand that your order has now been despatched and we would like to apologise once again for any inconvenience caused.

Posted 4 years ago

“My order arrived quickly and I am very pleased with my purchase.”

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Posted 4 years ago

“Responded well to the problems. Delay in first delivery but it did arrive on time as scheduled. Replacement also arrived OK. First table had parts missing and badly distorted. Returned. Second table still not perfect still some distortion but felt it was acceptable. Disappointed as having spent a lot of money I expected perfection.”

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Posted 4 years ago

“Good email communication and prompt delivery.”

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Posted 4 years ago

“Very pleased with my fire bowl, good price too.”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews