Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Great products”

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Posted 6 years ago

“I ordered a pair of lawn edging shears with telescopic arms, as per the picture on the website. I was sent a pair with fixed arms. It turned out the picture and description had not been updated to reflect actual stock. The only good thing was that I eventually received a small discount.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us and that our website was not up to date with the correct information. We understand that our website has now been amended and we would like to apologise again for any inconvenience caused.

Posted 6 years ago

“It is always a pleasure to receive products from Harrod Horticultural. The netting and poles I ordered arrived well packed, and exactly to the proportion I requested. The material is strong and well made and of the highest quality. Thank you.”

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Posted 6 years ago

“Goods arrived swiftly, exactly as described & what we needed!”

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Posted 6 years ago

“Returned the product because it didn't work — had to pay the return postage costs — received a refund for the original purchase cost — less the postage cost for the orifginal delivery.”

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Posted 6 years ago

“Ordered extra metal hops to complete a cover for my raised beds. These are very well made and strong enough for any storm. lerning to pay more for better quality products and Harrod have a good product. Service was fast and as promised and the packing protects the products well. Will use them again.”

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Posted 6 years ago

“I ordered a number of organic vegetable and herb plants and was disappointed that they took over a month to arrive — from the nurseries in Cornwall. I was perhaps too impatient. However, the plants were good and strong when they did arrive, and they were all well packed and in good condition (with no plastic, well done). I also had polite and patient communication during the process from Harrod's customer team.”

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Posted 6 years ago

Thank you for your review and order. Firstly, please accept the delay with despatch of your plants. Our Nursey will only send plants once they are strong enough to survive the journey and we are happy to hear that yours arrived in a good and healthy condition. Thank you once again for your order.

Posted 6 years ago

“Product was exactly as described and has done a good job”

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Posted 6 years ago

“the items i ordered were out of stock, they contacted me and the items were sent asap when in. very pleased with the items, quality products and service as usual.”

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Posted 6 years ago

“Ordered and delivered as described”

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Posted 6 years ago

“Unfortunately, the item ordered arrived damaged. However, following a phone call a replacement was sent out immediately, I returned the original item and all was sorted very quickly and easily. Have used Harrod for longer than I care to remember and the service is always brilliant - on a par with Lakeland who are always wonderful!”

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Posted 6 years ago

“Prompt delivery with good quality package”

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Posted 6 years ago

“First time I've ordered from Harrod and I have been delighted with the quality of their products and their customer service.”

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Posted 6 years ago

“I received a poor service recently when ordering some anti-insect netting, together with all-important steel ground pegs to secure said netting to the ground, only to be told that this staple item was out of stock. Furthermore, replenishment stocks did not arrive bt the date promised following which I complained and received a totally unsatisfactory response which failed to address the problem and matters absolutely no further forward. Ultimately after a further delay I finally received the ground pegs, but without any apology or price adjustment for the inconvenience I had suffered.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and also keeping our customers up to date with any delays with orders. We can confirm that we will be investigating this issue fully with the relevant department. We understand that your complete order has now been delivered. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“Quality of products was excellent, however part of order was missing and took 3 weeks to get it sorted”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

“Goods delivered promptly, in sturdy packaging.”

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Posted 6 years ago

“Goods delivered promptly, very well packaged with easy to follow instructions”

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Posted 6 years ago

“Polite staff, answer phone quickly. Just a shame I had to keep calling or emailing about delivery delays.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“Excellent service as always.”

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Posted 6 years ago

“Excellent service as usual. Would highly recommend.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews