Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“As always good delivery and great product.”

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Posted 7 years ago

“I am very please with my purchase and the help I got over the phone.”

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Posted 7 years ago

“Any product I have ordered over past two years has been perfect, has been easy to order followed by prompt delivery and all items have been good quality - would highly recommend”

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Posted 7 years ago

“The only place I could find a decent thickness shade netting (all the others were too thin & had to be returned.) But I found Harrods netting just like my previous netting; it actually reduced the temperature, and the service & price were excellent.”

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Posted 7 years ago

“Speedy and efficient service. Great product at competitive price. Thank you!”

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Posted 7 years ago

“Not bad customer service but seems odd to me that you sell wooden arches but don't sell the ground spikes to anchor them. Why not?”

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Posted 7 years ago

“Bought as present for my daughter, and delivered directly to her. That went well, but can't comment on the goods.”

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Posted 7 years ago

“Product very good, delivery prompt, price high!”

Harrod Horticultural 4 star review on 10th July 2019

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Posted 7 years ago

“I've bought several items, including bespoke, from Harrod, and though by no means the cheapest for some things, I come back because the quality of goods and service is worth the "extra". They respond quickly to emails, and it's clear they actually read them, unlike other online suppliers. In this way I found I could get "spares" for several things, even though that is not advertised - just ask and they'll let you know if it's possible.”

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Posted 7 years ago

“Products great - excellent customer service, even on a Sunday.”

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Posted 7 years ago

“Excellent products. User friendly, expertly designed, strongly built. Excellent service all round. Not cheap. Good value for money. Great boon to ordinary gardeners as well old ones. Well done.”

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Posted 7 years ago

“If you are looking for a quality Arch for your garden that is superbly made and simple to assemble, then look no further than Harrod Horticulture. I ordered the ARC-408 Ellipse Arch 2.5mW x 2.23mH x 60cmD Below Ground and the ARC-021 Hole Former which made the job even easier. Yes, there are cheaper arches available from other suppliers but the quality of build and the transformation in the garden would be difficult to beat. I will only be buying my garden supplies from Harrod Horticulture in the future.”

Harrod Horticultural 5 star review on 10th July 2019

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Posted 7 years ago

“Easy to place an order on line, delivered on time and as ordered.”

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Posted 7 years ago

“Good quality products, delivered as promised”

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Posted 7 years ago

“Good delivery service”

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Posted 7 years ago

“Great product, great service. definitely would recommend. Thank you. Just loving the panels that make up the bed for my herb garden. So practical and so stylish.”

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Posted 7 years ago

“Very pleased with the goods, and the service at every stage.”

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Posted 7 years ago

“I placed three on line orders with three different companies. All three had a problem but only Harrod Horticultural addressed the issue and dealt with it promptly. They even put John Lewis Partnership to shame. There was a manufacturing fault and Harrod sorted it out quickly and effectively. I will certainly buy from them again. Not sure about John Lewis!”

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Posted 7 years ago

“My only disappointment was the slow delivery owing to stock shortage. I opted for express delivery but insufficient items arrived on time for me to use in the time I had set aside. I understand why this happened - there was an offer on before the spring bank holiday and stock ran out. To their credit they sent all the items by 24 hour delivery as they came into stock, which must have dented their profits. My disappointment could have been avoided if the stock control system had told me of the shortages at the time of ordering. Otherwise I am pleased to have found this company, I like the quality and breadth of their ranges and their prices are reasonable. Thank you.”

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Posted 7 years ago

“Where do I start? i ordered some insect mesh over a bank holiday weekend. It appeared to be in stock . The Monday of the bank holiday I received an e-mail saying not only out of stock but it would be two months before it came back into stock. I promptly cancelled the order both by e-mail and left a message on answer phone I never received a confirmation of either of these messages having been read. I'm not just annoyed it appeared to be in stock but nearly £30 was taken out off my account for seven days. The amount should have been pending until posted out then I wouldn't have had to wait a week for it to be paid back in. Not only that the following day after cancelling the order I received another e-mail saying the order would be fulfilled and posted out to me within a couple of weeks AFTER I HAD CANCELLED THE ORDER. I then had to waste time phoning again to double check they had cancelled the order as I had gone elsewhere. Let me see how do I review a product that I never received, my money was retained for 7 days and then still tried to send out the order. Shocking company to deal with, and I will never order from them again.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We understand that you received an automated email advising you order was out of stock and you subsequently emailed us to cancel this. We do aim to reply to all emails within a 24 hours however, in peak season reply times may be longer due to volumes. We understand that your order has now been cancelled and you have been refunded for this. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews