Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I ordered gripples ( which I had never heard of before!). Delivery was swift and I was able to construct the bamboo screen without any problems.”

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Posted 6 years ago

“The service was not as I had hoped. My goods did not arrive until after I questioned the length of time my delivery was taking, upon which I was told the goods were out of stock. They were then however delivered the next day!”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“Delivery service is good but goods are not necessarily as described on the website. I ordered some new raised bed liners but it seems they are no longer the quality material they previously were, instead they are neatly stitched plastic landscaping type fabric! Very lightweight and not what is shown on the website. I had one of the original type left and I have shown the difference in the photo. The liners I bought were 2.4m x 1.2m 3-4 tier. I tried to leave this review on Harrod website but they chose not to publish it and have not changed the pictures they are using to sell these. When the items were delivered they came in a strong paper sack instead of the plastic ones Harrod normally used, I thought they were trying to be eco friendly until I realised that the product inside is now plastic. Priceless!!”

Harrod Horticultural 3 star review on 19th June 2019

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Posted 6 years ago

Thank you for your order and review. We are very disappointed to learn that the Raised Bed Liners you ordered did not meet your expectations. We can confirm that the Raised Bed Liners you have received are manufactured in house and carry the same guarantee as our original style. They work in the same way by protecting your wooden raised beds and help to regulate drainage and retain water. Regrettably, we currently do not have stock of the original style of Raised Bed Liners for the size of bed you require. However, you are welcome to return your Raised Bed Liners to us for a refund if you wish. Please kindly contact Customer Services on 0333 400 6400 or email customerservices@harrod.uk.com Thank you again and we look forward to hearing from you soon.

Posted 6 years ago

“Service and delivery very quick after placing order and well within timescale quoted. However a slight negative in that the fruit cage net was not exactly as I was expecting; it needed quite a bit of stretching to make up the ordered width - which was over what I needed. I had expected 6M to be just that without stretching. That said it does fit and looks to be good quality; time will tell!!”

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Posted 6 years ago

“I ordered terracotta cane toppers which are nice but slightly too large. perhaps smaller sizes and in different shapes may also work like Acorn or Fleur de Lyse. Your website is not very user friendly. When I received your confirmation email my delivery work address had most of the full address missing despite putting it in correctly initially. After more than 2 weeks with no cane toppers I emailed Harrod and was told it was too late to alter my delivery address. My delivery went to the wrong section down in the basement in a building of over 6,000 people. If it were not for security emailing alerting me to the fact that a parcel with my name (with half an address on it) was in the basement I would have never got it.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand that there was an issue regarding the delivery address on your order when placing this on our Website. We have had no further reports of this issue on our Website. However, our Web Team are currently investigating to see if they can replicate this problem and rectify it if necessary. Thank you for bringing this to our attention and please accept our apologies once again for any inconvenience.

Posted 6 years ago

“The original cloche I received was faulty but a better one was provided which was good. The fruit cage is quite complicated to construct and I wait to see if any of the nuts or bolts are lost into the soil due to wind rock. The plastic clips keeping the mesh onto the frame blow off regularly though the wind is not particularly strong for this area and they tear the netting. This is frustrating. I dread having to take the frame down and deconstruct it for storage as there are so many small parts. Service was polite and helpful.”

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Posted 6 years ago

“A very high quality product - not cheap, but worth the money. Aside from doing the job, it looks really good in the garden.”

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Posted 6 years ago

“Speedy delivery of excellent raised bed which was easy to construct and is top quality”

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Posted 6 years ago

“The perfect goods were delivered promptly. I can always rely on Harrod Horticultural to supply the best quality, the most fit for purpose items.”

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Posted 6 years ago

“The item I ordered as a gift for a keen gardener was very useful and was delivered promptly.”

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Posted 6 years ago

“I placed an order for plants, but nothing happened for several weeks. I tried to find out what had happened to my order by calling customer services - was cut off after the phone rang unanswered for 2 minutes. Sent an email and got 2 automated responses saying they would contact me within 24 hours. Guess what... no contact. A few days later I got am email from the plant suppliers saying my order would be with me shortly. Several days later it turned up. Plants are mostly OK, have had a couple of fatalities due to damage and they were all very limp but the others are recovering. Would not recommend or use again.”

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Posted 6 years ago

Thank you for your review and order. Firstly, please accept the delay with despatch of your plants. Our Nursery will only send plants once they are strong enough to survive the journey and we disappointed to hear that some plants arrived damaged. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“Goods as described, quick delivery”

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Posted 6 years ago

“Everything I ordered was in stock and arrived 3days later I’am very pleased with the carrot fly screen and it know put up and hopefully working.”

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Posted 6 years ago

“Arrived on time I like it only our tree is too tall for it”

Harrod Horticultural 5 star review on 18th June 2019

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Posted 6 years ago

“I have made several purchases from Harrod Horticultural. They have been very efficient and I am exceedingly pleased with the actual items.”

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Posted 6 years ago

“I ordered your Superior metal raised beds. The arrived in good time and the driver was very helpful in delivering to the back garden. excellent, well constructed product ----- but very difficult to put together as the holes and bolts were all located within the internal structure.”

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Posted 6 years ago

“Good Product,Good Service.”

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Posted 6 years ago

“Excellent service and excellent product. Highly recommended.”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“I purchased the aluminium fruit cage. We found it very easy to install but the instructions were a little difficult to understand. However, once we started the cage was up in a very short time. The delivery and ordering was very easy and am very pleased with the item.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews