Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Came as ordered.”

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Posted 6 years ago

“Delivery was on time, as promised.”

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Posted 6 years ago

“Had a problem with delivery but resolved quickly and efficiently”

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Posted 6 years ago

“I received the cage for my vegetal patch very promptly and it was easy to erect and does a really good job”

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Posted 6 years ago

“Products good and easy to construct - once they arrived.. Delivery proved challenging and took much longer than expected. Different couriers with different 'rules' and a lot of chasing was required and waiting in. Not a great experience”

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Posted 6 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 6 years ago

“Very poor service after delivering wrong item. Took several weeks to respond and then to tell me you didn’t believe me - and to ask me to send a photo to show it was the wrong item. Once this was done it was corrected quite quickly”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. After checking you order we can see photos were requested of the incorrect items. This is company procedure before sending replacement parts to customers. Regrettably, photos were not received and this caused the delay. We understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

“Very good service.”

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Posted 6 years ago

“Very pleased with product and service”

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Posted 6 years ago

“Fabulous products! Speedy delivery. Will definitely be using them again.”

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Posted 6 years ago

“Quick service and good product price. Thank you!”

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Posted 6 years ago

“I don't do reviews”

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Posted 6 years ago

“I decided to change netting on the cage I bought about six years ago and was amazed when I telephoned that they got details straight up on the computer so were able to quickly work out what I needed and it arrived within days. Excellent and helpful staff. Now just have to see if it works and the cabbage whites can not ruin my brassicas!”

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Posted 6 years ago

“Very efficient staff manning the phone. All products I have received (the new metal hoops and two of the raised beds) have been of very good quality and I am very pleased with them. Shall certainly use Harrod Horticultural again.”

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Posted 6 years ago

“total service was absolutely brilliant”

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Posted 6 years ago

“Excellent service regarding a couple of email queries. Plants all look good although only just planted so fingers crossed for good results!”

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Posted 6 years ago

“My allotment raised beds are of very good quality.Easy to assemble.Excellent delivery service.The driver even carried them right to where we were placing them.Will definitely recommend.”

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Posted 6 years ago

“Bought a raised vegetable bed. Delivered on time. Appears to be good quality wood. Not sure how well the pre-drilled holes were lined up; seemed a bit fiddly to start with. I was happy to be using an electric screw driver for the job. The bed looks smart in my garden.”

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Posted 6 years ago

“Placed order for fruit cage which arrived in double quick time”

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Posted 6 years ago

“Prompt delivery and easy instructions to follow”

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Posted 6 years ago

“Email response appalling - unbelievable delays! Telephone response difficult to get a reply, but when connected, very polite but not able to resolve the simple fact that the second delivery of Nemaslugs has never been received! Also ordered fleece, told due in stock 21st June - we will see. I will not use your site again”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us and apologise for the delay with our email reply. We understand the delay with the Nemaslug on your order has caused great inconvenience for you and we are as disappointed as you are with this. Whilst most of our products are manufactured by ourselves, regrettably the Nemaslug is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. We understand that you have been advised of the re-stocking date and please accept our apologies once again for any inconvenience caused.

Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews