Harrod Horticultural Reviews

4.6 Rating 11,359 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I wasn’t that happy with one of the products I received; it was as per the catalogue small print but I still can’t see why you don’t make it differently. It also took nearly three weeks to respond to my enquiry.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. We can confirm that our Strawberry Cages are not supplied with fitted covers, however, we have forwarded your suggestion onto the relevant department to review. Thank you once again.

Posted 6 years ago

“Very pleased with purchase very helpful staff on telephone. The plant supports I purchased I was so pleased with I ordered another 6. These are the perfect answer to flopping boarders”

Harrod Horticultural 5 star review on 24th June 2019

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Posted 6 years ago

“Excellent service, goods delivered quickly.”

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Posted 6 years ago

“Everything I have ever bought here has been of great quality and exactly as described. It’s always sent quickly and received in good order. I would recommend this company without reservation”

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Posted 6 years ago

“Efficient and speedy.”

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Posted 6 years ago

“Speedy delivery great range of stuff you cant easily find elsewhere”

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Posted 6 years ago

“very good service order received and dispatched very quickly highly satisfied with speed and service thank you”

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Posted 6 years ago

“Excellent service, prompt delivery and quality product.”

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Posted 6 years ago

“Delivery as promised goods arrived undamaged. Sturdy product straightforward to install.”

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Posted 6 years ago

“Good prompt service. Have recommended Harrods Horticulture to a friend who wants some peony trumpets. Thank you.”

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Posted 6 years ago

“I am still waiting for plants I ordered in may, the only good thing is customer services were very good to sort it out so I will now receive my plants hopefully on the 23rd June. Lets hope they do actually arrive. The email I received about said plants actually came from a different company which is very confusing, having said that I just want my plants.”

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Posted 6 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year has unfortunately led to delays with despatching our plants which we realise has been a great inconvenience to our customers. We understand that your plants have now been received and we would like to apologise once again for the delay and inconvenience caused.

Posted 6 years ago

“Very glad I bought these planters from Harrod Horticulture as they are just the right height for what I wanted without bending to low & to keep my plants maintained. Easy to put together. Very glad I got them.”

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Posted 6 years ago

“Service was good.”

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Posted 6 years ago

“Great kit, though expensive, third and largest order from Harrod now and all except this third arrived quickly and without hassle. However, this last order was in three parcels and one was mislaid by the delivery company. I had to chase Harrod many times and they showed undue patience with their delivery contractor and insufficient interest in either being proactive or keeping me informed. I was chasing several times a day in spite of asking for calls to update me simple because such calls were never made. Classic case of lady in office administration not caring enough about her job. Last lady I spoke to after several days finally got a grip and obtained approval for a new dispatch to me of the missing items, about a week later than the original delivery. Then, of course, two deliveries arrived over three days! Harrod let down on this occasion but I suspect it is an isolated incident, but clearly their customer service person fell short on customer liaison, communications and service.”

Helpful Report

Posted 6 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. We understand you had reported that our carrier company had not delivered your complete order and you were one package missing. Our Team Member had reported this to our carrier and it is our procedure to allow 24 hours for them to conduct a search for missing items before sending replacements. We are sorry if this was not communicated to you and would like apologies for any inconvenience caused.

Posted 6 years ago

“Order arrived on time. Very pleased with quality of the "U" anchors and at a very reasonable price”

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Posted 6 years ago

“Super service”

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Posted 6 years ago

“Good products delivered quickly”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“If this is regarding my plant order the plants were never received so I am very unhappy. If it is for netting then I am very happy and would have answered differently!!”

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Posted 6 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year has unfortunately led to delays with despatching our plants which we realise has been a great inconvenience to our customers. We understand that you have now cancelled your order and we would like to apologise for any inconvenience caused.

Posted 6 years ago

“I have used you once very satisfactorily. I do not need weekly ads. I buy what I want when I want it. A monthly add from you would remind me that you are there.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,359 reviews