Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Such wonderful products were ordered However, appalling service. 2 deliveries were lost in transit. Took over 3 weeks for delivery to arrive, after numerous contacts and Harrod Horticultural placing blame on the courier service! Appalling service with indifference and no apology.”

Helpful Report

Posted 7 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 7 years ago

“This Bird Netting is not all it's claimed to be. I bought a large piece of bird netting 12m X 12m to cover my raspberry canes. I have found several small birds inside the net almost on a daily basis when the raspberries were ripe. I have gone inside the net to try to free the birds but they just fly to a corner then push through it and fly away! Not what I expected for a £100+ net!!!”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are very disappointed to hear of the problems you have encountered with the netting and understand that a member of our Customer Services team has now contacted you to discuss this. We hope this is of help to you and thank you once again for your order.

Posted 7 years ago

“I ordered the aluminium hoops and mesh for my garden and later the extension kit. Both were delivered promptly and I am very impressed with the quality of the items.”

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Posted 7 years ago

“Prompt service and excellent quality goods”

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Posted 7 years ago

“With my first order, only part of the order was delivered and I had to wait several days for the balance. The first part, for which I was charged immediately, was useless to me without the other parts. It would have been better to withhold parts until the complete order could be delivered.”

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Posted 7 years ago

“Excellent service, both before and after ordering. I had a few queries about the items I wanted, and the ladies who answered my customer service phone calls were all EXTREMELY helpful and knowledgeable, and were able to give complete answers to all my (quite detailed) queries. My orders arrived promptly, and were very well packed, and exactly as ordered (there were a lot of intricate small items). All the products seem well made and of good quality - particularly impressed with the steel ground pegs and heavy duty U anchors, which are now doing an excellent job of keeping our newly-erected portable crop cage firmly in position, and the Brussel Sprouts growing inside it well protected.”

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Posted 7 years ago

“I ordered a roll of netting but it arrived folded and tapered at each end not good”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now contacted you to explain that the netting is a diamond mesh net and has to be stretched out at all four corners to achieve the correct rectangular shape. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Placed my order on a Friday,Which arived on the Tuesday.”

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Posted 7 years ago

“We bought a couple of the veg cage units. Super easy to put up and not only do they work a treat, but the look pretty good too.”

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Posted 7 years ago

“Delivery was timely, products as expected.”

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Posted 7 years ago

“When ordering via the internet my goods arrived the next day which was amazing. The staff know their products and are able to advise if you have any queries.”

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Posted 7 years ago

“Great service from Harrod Horticultural, I ordered some netting samples which arrived quickly, and I proceeded to place an order.”

Helpful Report

Posted 7 years ago

“I am very pleased with the service provided by Harrod horticulture, placed my order over the phone and it arrived in a matter of days”

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Posted 7 years ago

“FRUIT CAGES ORDERED. DIDN'T ARRIVE. NO CONTACT OR EXPLANATION FROM HARROD. I CHASED. CURT EXPLANATION PROVIDED, SOMETHING TO DO WITH LACK OF STEEL....! GOODS FINALLY SENT AND SATISFACTORY. NO APOLOGY.”

Helpful Report

Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Not so much a review but suggestions. Fruit cage- for the 1st two years marvellous, this year terrible - plastic side mesh failed at the bottom allowing bird ingress, suggest adding alternative of galvanised wire netting - my task for winter cost £45. Big wooden raised bed already showing signs of rotting - could be I've watered too much. Black hoops and other plant supports excellent. Your records should tell you when items were purchase”

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Posted 7 years ago

“Helpful telephone service”

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Posted 7 years ago

“My rose arch arrived earlier than expected, therefore we were able to complete the installation sooner.”

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Posted 7 years ago

“Ordered a vegetable cage which arrived in a couple of days! Instructions were clear and easy to follow and the cage and netting are sturdy and exceptional quality.”

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Posted 7 years ago

“The product was out of stock but it came within a reasonable time for me.”

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Posted 7 years ago

“Very prompt delivery. Although the net is very lightweight, it is also very stretchy, so was more difficult to fix on the roof of my fruit cage than other stiffer types. I had to mark the half-way point down each side with coloured string, to help fix the middle section, before stretching to the corners, and have left these markers in place for future reference. It is important to allow at least a meter extra to overlap the sides, and I needed lots of hooks where its stretchiness prevented it from laying flat onto the cage side netting, as I know squirrels are capable of lifting anything loose and sliding under the roof net and over the side nets. I am a bit concerned about its resistance to squirrels, hence only four stars rather than five.”

Helpful Report

Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews