Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Efficient and speedy.”

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Posted 6 years ago

“Speedy delivery great range of stuff you cant easily find elsewhere”

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Posted 6 years ago

“very good service order received and dispatched very quickly highly satisfied with speed and service thank you”

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Posted 6 years ago

“Excellent service, prompt delivery and quality product.”

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Posted 6 years ago

“Delivery as promised goods arrived undamaged. Sturdy product straightforward to install.”

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Posted 6 years ago

“Good prompt service. Have recommended Harrods Horticulture to a friend who wants some peony trumpets. Thank you.”

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Posted 6 years ago

“I am still waiting for plants I ordered in may, the only good thing is customer services were very good to sort it out so I will now receive my plants hopefully on the 23rd June. Lets hope they do actually arrive. The email I received about said plants actually came from a different company which is very confusing, having said that I just want my plants.”

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Posted 6 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year has unfortunately led to delays with despatching our plants which we realise has been a great inconvenience to our customers. We understand that your plants have now been received and we would like to apologise once again for the delay and inconvenience caused.

Posted 6 years ago

“Very glad I bought these planters from Harrod Horticulture as they are just the right height for what I wanted without bending to low & to keep my plants maintained. Easy to put together. Very glad I got them.”

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Posted 6 years ago

“Service was good.”

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Posted 6 years ago

“Great kit, though expensive, third and largest order from Harrod now and all except this third arrived quickly and without hassle. However, this last order was in three parcels and one was mislaid by the delivery company. I had to chase Harrod many times and they showed undue patience with their delivery contractor and insufficient interest in either being proactive or keeping me informed. I was chasing several times a day in spite of asking for calls to update me simple because such calls were never made. Classic case of lady in office administration not caring enough about her job. Last lady I spoke to after several days finally got a grip and obtained approval for a new dispatch to me of the missing items, about a week later than the original delivery. Then, of course, two deliveries arrived over three days! Harrod let down on this occasion but I suspect it is an isolated incident, but clearly their customer service person fell short on customer liaison, communications and service.”

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Posted 6 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. We understand you had reported that our carrier company had not delivered your complete order and you were one package missing. Our Team Member had reported this to our carrier and it is our procedure to allow 24 hours for them to conduct a search for missing items before sending replacements. We are sorry if this was not communicated to you and would like apologies for any inconvenience caused.

Posted 6 years ago

“Order arrived on time. Very pleased with quality of the "U" anchors and at a very reasonable price”

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Posted 6 years ago

“Super service”

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Posted 6 years ago

“Good products delivered quickly”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“If this is regarding my plant order the plants were never received so I am very unhappy. If it is for netting then I am very happy and would have answered differently!!”

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Posted 6 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year has unfortunately led to delays with despatching our plants which we realise has been a great inconvenience to our customers. We understand that you have now cancelled your order and we would like to apologise for any inconvenience caused.

Posted 6 years ago

“I have used you once very satisfactorily. I do not need weekly ads. I buy what I want when I want it. A monthly add from you would remind me that you are there.”

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Posted 6 years ago

“fruit cages arrived on time and the staff were helpful. We were a bolt short in the door assembly and it was dispatched quickly and without any fuss”

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Posted 6 years ago

“Arch delivered with faulty parts and quickly replaced but with wrong part. Quickly replaced again only to find that the video does not cover all the details one needs to assemble unit. Assembly is very difficult apart from needing two people the art of putting 4 holes in the ground absolutely perpendicular is wishful thinking gone mad. I managed to fudge the installation and the arch is now in place and looks pretty good.”

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Posted 6 years ago

Thank you for your recent order for Harrod Horticultural products and also for taking the time to complete a review. We are sorry to hear that you experienced difficulties with the assembly of your Ellipse Arch and that you were disappointed with our video. Our videos are a guide only and the instructions supplied with our product should cover all aspects regarding assembly. Thank you once again for our order.

Posted 6 years ago

“The ordering process has been very easy, with good explanations of all the items I have purchased. Delivery time has been quicker than originally stated, and erection of both fruit cage and cold frame have been straightforward. Altogether a very pleasing service.”

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Posted 6 years ago

“Product arrived very quickly. I have a half size allotment plot on a very exposed site. I'm using the mesh to calm the wind and help to protect my crops. Seems to be working well soText you copy will automatically show here”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews