Harrod Horticultural Reviews

4.6 Rating 11,447 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I bought the tiny terracotta stake toppers. Great looking and excellent service. Am ordering more.”

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Posted 7 years ago

“I have used Harrod Horticulture twice now and would highly recommend them. the products have been of very high quality an d arrived within the stipulated time period. excellent work keep it up”

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Posted 7 years ago

“Product and communications via e-mail were fine, unfortunately I was notified the products were out of stock AFTER the order was placed and after several e-mails saying stock was expected in 'x' days the timeframe kept being pushed back. The products finally arrived about 3 weeks after order, not the about 3 days I was expecting when I ordered.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We understand the delay with your order caused great inconvenience for you. The products themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused.

Posted 7 years ago

“I got what I ordered when at the time it was expected. Tick the first box!”

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Posted 7 years ago

“Great service , great product, at the right price. Harrods kept me updated all through the order process and delivery was very prompt”

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Posted 7 years ago

“Splendid, easy to order, prompt delivery and everything needed in the bag, including clear instructions.”

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Posted 7 years ago

“A friend told us about Harrod Horticultural and we were not disappointed; the service was very good and the garden arch we ordered is lovely. Their products are stylish and very well made. I highly recommend this company.”

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Posted 7 years ago

“Very pleased enjoying the cherries and birds frustrated. However before putting the sleeves away for next year what is the best way to clean them?”

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Posted 7 years ago

“The order arrived very well packed and very quickly after placing the order. The raised bed was very easy to assemble and install; the quality is superb and it transformed my front garden.”

Harrod Horticultural 5 star review on 15th July 2019

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Posted 7 years ago

“Very impressed with the quality of the troughs.”

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Posted 7 years ago

“Excellent catalogue. If you know what you want you get an excellent service”

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Posted 7 years ago

“The goods that I ordered were the cheapest that I could find on the internet and the garden centres that I had visited. The packaging was spot on and the delivery time was unbelievable quick.”

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Posted 7 years ago

“I won’t be ordering from you again. From start to finish the experience I had was chaotic at best. I placed my order and immediately cancelled two items via email, as I had made a mistake. The next day I was told that the items had been dispatched, so I couldn’t have a refund until they were returned. The person I spoke to said they’d request a return from the courier. The courier still tried to deliver, twice. Then the item I actually wanted was dispatched. On this occasion I got no dispatch notification. I got home from work and some of my order had been dropped at my front door for anyone to take, ignoring my safe place instructions AND failing to knock for my partner, who was in the house. I had to call twice to arrange redelivery of the missing items. Again no tracking service from the courier, again just dumped outside my house with no attempt to see if anyone was in. I called to follow up and responses were non pluses at best. Safe arrival and customer confidence in delivery systems are the cornerstone of a decent online store. Sadly failing here.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will review the points you raised in detail to see how we can improve the areas which require attention. We understand that you had emailed us to cancel your order, however, this was not actioned in time. We do aim to reply to all customers emails within 24 hours. Regrettably, on this occasion, your order was despatched before we had a chance to action your email. We are also sorry to hear that you encountered problems during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. Once again, please accept our apologies for any inconvenience caused.

Posted 7 years ago

“Prompt delivery.”

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Posted 7 years ago

“A good product at a reasonable price with a swift delivery , good all round service”

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Posted 7 years ago

“Good service and product very high prices”

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Posted 7 years ago

“service was extremely good,a very good product that I would recommend.”

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Posted 7 years ago

“Item wasn’t delivered. Not in stock and kept getting item delayed emails so had to ask for refund”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order caused great inconvenience for you. The products themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 7 years ago

“Good products. Sensible price. No doubt will use you again”

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Posted 7 years ago

“The item that was ordered was as described. It arrived a bit later than I thought it would but the time was acceptable. There is one issue with the item which is a design fault and nothing really to do with Harrod Horticultural so on the whole a good item”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,447 reviews