Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“When we enquired why polly tunnel had not been delivered as the month we were told re delivery was up to ge told it had already been delivered which it hadn't. You had to investigate and apologise. 1 parcel was delivered next day from rest”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Excellent service, prompt delivery, wide selection of products.”

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Posted 5 years ago

“Good quality product, delivery waits vary.”

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Posted 5 years ago

“Prompt delivery and excellent product. Just what I was looking.”

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Posted 5 years ago

“Very happy with the choice and”

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Posted 5 years ago

“Very good quality and great service”

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Posted 5 years ago

“From order to delivery I have been treated with the utmost respect. I ordered the Southwold bistro table and chairs which are truly wonderful. The delivery man kindly put the furniture exactly where I wanted it. Everyone has been so helpful.”

Harrod Horticultural 5 star review on 9th June 2021

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Posted 5 years ago

“Satisfied with my order, but would rather any further orders to be sent complete, I would rather you wait until all parts of an order is ready,then send out order”

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Posted 5 years ago

“The service I received was very good. The bean support framework was both decorative and functional and went together well although I had to enlist the help of my son. The netting was a little more problematic as it was difficult to find the ends and I had to redo it to get it straight. My only criticism is that only one long spike is not enough; my garden can get very windy and I think four would be more appropriate. However this is just conjecture at the moment. It could be that the weight of the growing beans could provide more anchorage than past experience with canes would indicate. Overall I am very pleased.”

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Posted 5 years ago

“Your bean pole makes a great frame for my rogue hop plant, now reaching for the sky. Sturdy and an interesting feature.”

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Posted 5 years ago

“Very disappointing recent experience after many years of using Harrod. Ordered raised beds and expected a 4 week wait, after 6 weeks I had to chase several times and eventually cancel order. I had to argue that I now need to return the bed liners which were sent out as soon as I ordered and for postage to be repaid. I understand the difficulties with timber and Brexit but comms have not been good”

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Posted 5 years ago

“There isn’t much I can say! My questions were answered clearly. I had to order by phone (the website wouldn’t accept my card), and my order was taken efficiently and the goods delivered as promised.”

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Posted 5 years ago

“The order came when I was told it would and the product was as described. Thanks”

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Posted 5 years ago

“The quality of goods is high with products being as described. My only minor criticism is that delivery could be quicker, as quite a few days passed between the "your goods have been dispatched" and the "your goods will be delivered today" emails.”

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Posted 5 years ago

“Prompt service, product availability. And fair pricing.”

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Posted 5 years ago

“Excellent fruit frame fairly easy to put up and the quality is excellent.”

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Posted 5 years ago

“Excellent service, little bit of a delay with a part but was kept well informed.”

Harrod Horticultural 5 star review on 7th June 2021

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Posted 5 years ago

“My order was delayed but wasn’t contacted to be informed. Only found out by calling the customer service myself after expected delivery date. I have only received my item 2 weeks after originally communicated delayed date.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regards to stock dates. We understand that this issue has now been resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 5 years ago

“First class service”

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Posted 5 years ago

“First class”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews