“Veg mesh should have been 10mtx4mt received uneven ragged ends that measured 9.3 mt x4mt....”

Posted 5 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“Ordered a bean support nearly 2 months ago. Queried it when it didn’t arrive within the allotted time. Was told parts were arriving within a week. Every week since then I have either chased or had an update to say it is another week. I have long since had to plant out my sweet peas using traditional canes because I couldn’t wait any longer, so it is ironic to have been asked to write a review when I still don’t have the item! It looked good on the website, but that is all I can say.”

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Posted 5 years ago

“Very happy, phoned and asked questions, ordered over the phone and also gave my gift card number. No problems experienced at all.”

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Posted 5 years ago

“Two obelisks ordered on 9 April - still not delivered on 4 June - yet continuing to advertise them with a promotional discount now on the website!”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“We purchased the metal climbing bean frame recently but had to wait over 6 weeks for delivery. For the first 3 weeks I heard nothing at all - not even a proper acknowledgement of the order - and had to call customer service to be told that there was a delay in sourcing. I then had three successive emails with later and later dates for expected delivery. I haven’t had that kind of experience with Harrod ever before.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Very good product which was delivered promptly. It needed two of us to install, not quite as easy as I hoped.”

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Posted 5 years ago

“My order was received incomplete but was corrected and missing parts were received about one week later.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service and we are disappointed to learn that you had missing parts to your order. We will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Sadly this was not the easiest of purchases. I originally placed the order 0n 8th April and was told there was stock due in. I then received an email saying it had been dispatched but only received part of the order with the next part due after 23rd April. Nothing arrived and on 29th April I emailed chasing. I received a reply advising further delays but I should receive them by 7th May. Nothing! The received another email saying 14th May. Nothing!! We then went away for a week and yes....I received an email to say that the order had been dispatched and would be deliverd by DHL! I immediately advised DHL that the order should be left with my neighbour. I then received a photo of the boxes left outside my front door and signed for by US!!! (We are clever considering we were 100 miles away!) After an enormous amount of trouble and neighbours looking everywhere we did find the boxes BUT what a fiasco!!!NOT to be recommended! I am impressed by the items however but you should note that these would only really be best for a new bed - we were fixing it round an existing wooden raised bed which had rotted and as a result couldnt get the strengthening brace in place so it is bowing in the middle.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear of the delay with your delivery. This was due to stock issues with our Link-a-bord Raised Beds. Whilst most of our products are manufactured by ourselves, regrettably this is a bought in product and we are completely in the hands of our suppliers regarding stock dates. We are also sorry to hear the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. We understand that your order has now been delivered and we would like to apologise once again for any inconvenience caused.

Posted 5 years ago

“Excellent service. First class product. I am happily using it this very day.”

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Posted 5 years ago

“I wanted to order a 4' x6' raised flower bed, ordering on line proved challenging for me, as I didn't really know everything that I needed - talking to your helpful telephone staff meant I was able to discuss things in detail, and so it went through ok. As there might be a new market developing(C0-vid lockdowns inspired) perhaps this aspect is something to bear in mind.”

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Posted 5 years ago

“Great online store, prompt delivery, quality products”

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Posted 5 years ago

“Excellent service, order was delivered promptly and well packaged.”

Harrod Horticultural 5 star review on 3rd June 2021

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Posted 5 years ago

“Good service but it's annoying at having to pay £4,95 delivery when I'm only a 10 minute walk away. I did go to the office reception and enquire but was told collection was not an option.”

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Posted 5 years ago

“Review requested but nothing delivered!”

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Posted 5 years ago

Thank you for your order and review. Please accept our sincere apologies for the delay in despatching your item, however, we understand that this has now been received.

Posted 5 years ago

“YOUR STAFF WERE VERY HELPFUL WHEN I WAS TRYING TO GET HOLD OF A PRODUCT YOU NO LONGER STOCK”

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Posted 5 years ago

“Had i known the delay in the item not until 2nd July i would have ordered the item”

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Posted 5 years ago

“Good quality plant support,well packed and delivered after 3 weeks.”

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Posted 5 years ago

“Really quite poor. My recent orders have been very heavily delayed with the delivery dates being rescheduled numerous times, often by weeks. The products are quite expensive and I would expect a better more timely delivery service.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Ordered a fire pit which said delivery in 3 days. 4 days later got an email to say it was out of stock. Surely your website is liked to your stock list. Your website in thus respect was misleading. Would never order from you again after my experience. Service was really 0 stars but that was not an option !”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Harrod Horticultural Reviews

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