Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Although I appreciate that there has been stock delay, you sent our original order in dribs and drabs which made it very difficult indeed to check off. And when we did come to make up the superior raised beds we found 4 wrong sized planks. Customer services were very good and raised a replacement order straightaway but unfortunately the packer sent the wrong planks again. Customer services were again very attentive so I would rate them as very goo.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Really good quality. Great designs that work. Wouldn’t go anywhere else.”

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Posted 5 years ago

“Pleasing to deal with the company. Quick delivery and good value. Have used before and will again”

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Posted 5 years ago

“Bought a raised bed liner. Good choice of sizes. Our bed was deeper than normal, so difficult to find a good quality liner to fit. Harrod supplied the ideal size. Excellent service, easy to order, item as described, arrived promptly.”

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Posted 5 years ago

“Website very easy to use and great customer service.”

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Posted 5 years ago

“great products and service”

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Posted 5 years ago

“My arch was all that I hoped it would be. I am not great at DIY but it was all quite straightforward. I did find that however that when i used the hardened steel cap to knock the fixing metal tubes into the ground that the tubes were too soft and started to buckle at the top hence making it tricky to slide the arches metal legs down into the tubes. Had i not met such resistance deep in the soil this would not have been an issue.”

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Posted 5 years ago

“The order arrived on time and was well packed.”

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Posted 5 years ago

“Quality products delivered on time.”

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Posted 5 years ago

“Excellent service, was kept informed on despatch and delivery, really pleased with Harrod.”

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Posted 5 years ago

“Bought bird and butterfly netting. Very happy with both.”

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Posted 5 years ago

“Quality products with good service”

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Posted 5 years ago

“Great service no complaints”

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Posted 5 years ago

“Quality wisteria umbrella. Clearly described, good communications and delivery.”

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Posted 5 years ago

“............”

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Posted 5 years ago

“Good service and product”

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Posted 5 years ago

“I phoned to check on availability of a product: old style Dutch trowel, and was told that it would be received from the supplier at the end of that week and shipped out straight away. So I placed my order and over a week later hadn't heard anything. I called to be told that the supplier hadn't delivered. Now I understand that it was the suppliers fault, but no communication about the delay and customer service person to regularly use the phrase "no problem" when in fact there was a problem was irritating.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with this delay. Whilst most of our products are manufactured by ourselves, regrettably the Sneeboer Old Style Dutch Trowel is a bought-in product and we are completely in the hands of our suppliers regarding stock dates. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“Excellent products and quality! Never been disappointed! 🙂”

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Posted 5 years ago

“The 4 wood panels finally arrived today after 5 phone calls enquiries as to when I would receive them.The email s that u we’re going to send to let me know what was happening never arrived . In all a very poor service GaryP”

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Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers and items were lost. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“very good service and prompt delivery”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews