“Have used this company more than once - always reliable and a good range of goods with sensible instructions. Parcels well packaged”

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Posted 4 years ago

“Excellent service, del time good, Item perfect for what was needed.”

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Posted 4 years ago

“Very good all round”

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Posted 4 years ago

“It takes a little longer to receive goods compared to other online companies. Having said that it states a 10 day delivery when ordering but in reality I received an email that goods had been dispatched and had delivery next day.”

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Posted 4 years ago

“Expensive but worth the price for quality”

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Posted 4 years ago

“This is the first time I have used your company, I found your staff very helpful. Just one issue I have with the netting (£123.00) it came with 2 holes and a label tied through them. Not very good for keeping bugs out. I have spoken to Andrew, still waiting for his reply.”

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Posted 4 years ago

“Most excellent would suffice - despite the very long wait (propagater out of stock) Many thanks - my gardener wife over the moon!”

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Posted 4 years ago

“Asked to write a review but haven't received it yet - and no communication as to when I will”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Always good service.”

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Posted 4 years ago

“After 3 months I am still waiting for the obelisks I ordered. I fully appreciate that this means that your suppliers let you down but the wait is excessive and it seems to me that this survey is somewhat previous as I am still waiting for the order to be fulfilled.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down on a number of occasions by our suppliers of the raw material which we source externally. We understand that a member of our Customer Service team has been in contact with you regarding this. We are also sorry for sending the review request, our website automatically sends these a few weeks after an order has been placed and appreciate that feedback cannot be given until you have received your goods. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Arrived promptly and we'll packed. Very pleased with my fruit cage now it's up - but found the screws in the connectors (to hold the bars in place) extremely difficult to screw in. Holes were too small and screws poor quality so lost the screw head definition. Ended up having to replace some screws and make the holes slightly larger. Once up is sturdy has withstood high winds and net grips work really well.”

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Posted 4 years ago

“I quickly ordered online and was kept fully informed on the status of my order, thank you.”

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Posted 4 years ago

“Brilliant service from ordering to delivery. Excellent products and great value for the money. Highly recommend.”

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Posted 4 years ago

“First class service as always”

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Posted 4 years ago

“It has not arrived yet so I cannot possibly comment”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you with this delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. We understand that a member of our Customer Service Team has now contacted you regarding your order. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“I have always had excellent service from Harrod Horticultural before, but my experience with a recent order was not good. Firstly the delivery was delayed, then only two of three parcels were delivered. When it all eventually arrived, there was an item missing and I discovered that wrongly sized corner connectors had been sent for the veg cage I had ordered. Customer services were initially very helpful and apologetic, but I was then sent only three correctly sized corners. When I queried this, I was told they didn't have any more in stock – why they bothered sending just three I'm not sure! The fourth corner did eventually arrive a few days later and the cage is now fine, but sadly I was left far from impressed with the service this time round.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with our Customer Services Team and we apologise for any inconvenience caused.

Posted 4 years ago

“The service was excellent, my item was delayed, no fault of Harrod, it was all to do with imports. Harrod Horticultural kept me informed from the beginning. Oh and the pricing was very competitive.”

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Posted 4 years ago

“There was a long delay in getting our raised beds - over a month. I except that there can be supply problems but although we had updates to begin with, after a while all went silent. It was left to me to chase up the order. As a customer, this didn’t make me feel very important. As always, I am happy with the quality of the product but not with the customer services.”

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Posted 4 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, which is due to unprecedented demand. We do state on our website the current lead times for our products and for Standard Raised Beds, we were quoting 4-6 weeks at the time when you placed your order. We are working hard to get back to our normal despatch times as soon as possible. Please accept our sincere apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 4 years ago

“Quality products, quickly delivered”

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Posted 4 years ago

“I am very pleased with the Poppadome purchased, it was easy to erect and hopefully will help protect my veggies whilst they grow.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

Harrod Horticultural Reviews

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