Harrod Horticultural Reviews

4.6 Rating 11,181 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

Ms Dawn Barnes

Anonymous

Anonymous // 01/01/2019

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“Excellent service and speedy delivery.”

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Posted 3 years ago

“Very informative and delivery was very quick”

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Posted 3 years ago

“Excellent quality. Right price. Thanks”

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Posted 3 years ago

“Purchased a raised bed cover, I raised a fault with the product via email. Received a call from the company who were helpful and resolved the matter.”

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Posted 3 years ago

Sincere apologies for the issues you have been having with the raised bed cover. We pride ourselves on our customer service, so was surprised to hear you have not had a response to your email. We will investigate this as a matter of urgency and will be in touch to resolve the issue for you. Once again apologies for the issues you have experienced. Kind regards, HH team.

Posted 3 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 3 years ago

“Fantastic quality and service . Great selection of gardening stuff”

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Posted 3 years ago

“The product was fine. After that you get an avalanche of emails. I do not need a daily email once I have bought a product.”

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Posted 3 years ago

Thank you for your recent order and review. We are sorry to hear that you are unhappy with the number of emails you are receiving after purchase. After checking with our marketing team, we can see that you have unsubscribed to all communication from us. It may that be you are receiving messages concerning items that have been left in your basket so an automated ‘Take another look at what you started...’ email would have bene sent. This email is automatically created when our software identifies that you have placed items in your basket, and then left the site without logging out. It is meant as a gentle memory jog that you have left items in your basket but are still logged into the site, and also to check that you have not experienced any problems whilst shopping with us that may have caused you to abandon your order. If you could kindly please return to our site briefly and clear your basket, you should then not receive any further messages regarding this. However, if you do have any further queries, please do not hesitate in contacting our Customer Services Team on 0333 400 6400. The lines are open from 8.30am to 5.30pm, Monday to Friday, and we will be happy to help you. Many thanks once again for your order, and we hope to be of service to you again in the near future.

Posted 3 years ago

“As always excellent service. My cloches are now being used against these frosts.”

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Posted 3 years ago

“Excellent products Excellent customer service”

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Posted 3 years ago

“The service was very good as I ordered the wrong size and they very kindly exchanged it for the correct one. Putting it together was not as easy as it might have been as the instructions were not that clear.”

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Posted 3 years ago

“Good fast service, good quality product as expected”

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Posted 3 years ago

“Good service.”

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Posted 3 years ago

“Everything was as it should be with no issues.”

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Posted 3 years ago

“Placed a repeat order of black insect mesh netting to use on raised beds. Excellent quality and arrived quickly in recyclable, biodegradable packaging. I particularly like the black mesh because it blends into the garden better than white or green netting. Does a good job of protecting crops from insects, birds, cats and squirrels, as well as acting as a wind barrier.”

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Posted 3 years ago

“My Brother managed to source the tall shepherd's crooks for me. I am really pleased that he found them, I have since bought more. I'm looking forward to placing them around the garden.”

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Posted 3 years ago

“The steel obelisks which we bought arrived promptly, with clear instructions for putting them up. It took two of us about an hour. They are sturdy, promising a long and useful lifetime. Handsome too, lending our garden a lofty element. We are delighted with them, thank you.”

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Posted 3 years ago

“Excellent service and a quality product, great edition to my greenhouse giving me extra space.”

Harrod Horticultural 5 star review on 6th April 2022

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Posted 3 years ago

“Good delivery to Isle of Man.”

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Posted 3 years ago

“Service was first class.”

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Posted 3 years ago

“Excellent service and very knowledgeable”

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Posted 3 years ago

“Delivery was faster than predicted and items were left in a safe place - very helpful”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,181 reviews