Harrod Horticultural Reviews

4.6 Rating 11,303 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my purchase. Prompt delivery. Item carefully packaged without being over packaged. Easy to assemble and very sturdy. In use as a cutting garden this year but will be desug6nated as a veg bed from the autumn.”

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Posted 3 years ago

“The grid lattice is brilliant - looks modern and smart and love that we can add to it as the Jasmine we have growing on it gets bigger.”

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Posted 3 years ago

“A robust product - the rods stand up to hammering into the ground and the joints hold really firm”

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Posted 3 years ago

“We have had several products form Harrod horticultural. Always excellent service and quality. Our latest product was a6x 5 meter fruit cage. Very pleased. I would highly recommend there products.”

Harrod Horticultural 5 star review on 8th May 2022

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Posted 3 years ago

“Once I placed the order I received confirmation but then nothing much else. I had to keep checking back to see when the item should be delivered. Delivery was slow! The item itself is excellent. I was daunted as I have no one to help me assemble it but I managed it - the instructions are not the most user friendly but I worked them out. Overall very pleased and hope they support the raspberries as they are intended! VERY expensive though so it had better last!!!!!”

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Posted 3 years ago

“We love the roman rose arch - it is beautiful in the lichen green”

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Posted 3 years ago

“Good communication and the 2 obelisks arrived in good time and in good condition.”

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Posted 3 years ago

“Great service, great products thanks 👍👍👍”

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Posted 3 years ago

“Excellent quality products”

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Posted 3 years ago

“I ordered a peaked steel fruit cage from Harrod and the service was not what I expected. First, I was told the components would be with me within ten days but they took far longer to arrive. Secondly, the dimensions I ordered were 7.5x5m which were clearly marked on the invoice and on the web site. Unfortunately the small print on the web site also explained that the cage would in fact be larger than this and I incurred considerable additional expense to fit the cage onto my site. Harrod were unsympathetic; Finally, and least important, there were some small holes in the roof netting which can be fixed fairly easily.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay caused great inconvenience for you. The Cages themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Also, we are sorry that the Cage was slightly larger than expected. We do state on our website to allow an extra 2% to the measurements given for fitting. Although we were not able to cut the bars down to size for you, we notice that we did offer a collection and full refund for your order. A member of our Customer Service team has now contacted you regarding replacing the faulty netting. Please accept our apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 3 years ago

“My order of Metal Raised Bed (Anthracite) 0.6m x 1.8m - 2 Tier was easy to make on line. I had to make a couple of calls after the delivery and they were answered very quickly.”

Harrod Horticultural 5 star review on 7th May 2022

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Posted 3 years ago

“Bought a pond cover that was not cheap but when unpacked and easily put together it is the Rolls Royce of pond covers, excellent quality will shop here again.”

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Posted 3 years ago

“The compost bins are fine in themselves but too difficult to assemble.”

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Posted 3 years ago

Thank you for your recent order for Harrod Horticultural products and also for taking the time to complete an online review. We would like all our customers to be delighted with their goods and we are sorry to hear that you encountered problems with assembling the Compost Bins. Your comments have been forwarded to our Design team for them to amend the product assembly instructions if necessary. Please accept our sincere apologies for any inconvenience caused.

Posted 3 years ago

“Excellent quality. Excellent delivery service!”

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Posted 3 years ago

“Maybe not the least costly retailer, but well worth the little extra for the great service and impressive products.”

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Posted 3 years ago

“Not convinced that my superior quality fruit cage net was particularly robust and worth the extra money.”

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Posted 3 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the utmost importance to us and we have passed your comments on to the relevant department for their perusal. We understand that a member of our Customer Service team has now contacted you regarding this and we apologise for any inconvenience caused.

Posted 3 years ago

“Once we had worked out how to put it together it was fine. It seems quite sturdy so we'll see how it lasts the summer”

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Posted 3 years ago

“Wide product choice. Accurate delivery dates for linked arch & arbour. Carefully packaged products.”

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Posted 3 years ago

“Delivery and "q1uality very good, but the price is extortionate.”

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Posted 3 years ago

Thank you for your recent order and review. We understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 3 years ago

“Products quality very good but the prices are high.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,303 reviews