Harrod Horticultural Reviews

4.6 Rating 11,195 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 13th May 2025

223

Anonymous

Anonymous // 01/01/2019

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“The product was as described and delivered with no problems. I would say products are a little expensive for what they are, you can buy cheaper but the delivery is from questionable sources.”

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Posted 3 years ago

“Excellent quick and helpful. Good quality and value”

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Posted 3 years ago

“Fast prompt service happy to use again Less email please”

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Posted 3 years ago

“Excellent service was kept up to date with delivery”

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Posted 3 years ago

“The Moon Gate is well constructed like all the other arches we have bought from Harrod. It is a great new feature to our garden.”

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Posted 3 years ago

“You have twice ignored product information requests about a product I considered purchasing from your site. Given your price point, this most basic of customer service functions should be fulfilled.”

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Posted 3 years ago

Sincere apologies, we take customer service very seriously and not sure why you have not been replied to, but will investigate this further. If you can forward your query to webteam@harrod.uk.com we will get this looked at urgently. Apologies again HH Team.

Posted 3 years ago

“I ordered two bags of 6 X chicken manure and upon opening found them to include a considerable amount of sand/dust. On advising Harrod Horticultural they immediately offered me a refund or replacement. I chose a refund which was promptly administered and I wouldn’t hesitate in re-ordering the same again next year.”

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Posted 3 years ago

“The service is excellent and I am pleased with the product - a small self-assembly cold frame. A minor blemish - one of the wooden struts making the roof frame had a lost a portion where the saw had cut through a hard knot; and this was filled in with nasty filler which has cracked and threatened to fall out.”

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Posted 3 years ago

“Excellent service from the start! The products were of the highest quality and easy to read instructions.”

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Posted 3 years ago

“Excellent service quality products and fast delivery have been a very satisfied customer for 4years”

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Posted 3 years ago

“Good communication,great quality timber for the raised bed and even had the position for the screws lightly drilled which was a great touch,thankyou.”

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Posted 3 years ago

“After much deliberation I finally splashed out on a Roman Arch and I am so pleased with the quality I wish I had bought one previously. They do seem expensive but you definately get what you pay for and I’m sure it will last for years. It arrived only a few days after ordering. I would recommend buying the arch sockets these do help with installation. Excellent product.”

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Posted 3 years ago

“Surprised to see the tunnel came from First Tunnels but the service from yourselves and them was exceptional, and I got it cheaper purchasing from Harrod Horticultural than it would have cost direct with FT.”

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Posted 3 years ago

“Ordered cloches from Harrod. My second order as I had so impressed with the quality and despatch times of the items on my first. Would recommend the cloches to all. Great quality items. Delivery was amazingly quick. 2 days to the Highlands!!”

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Posted 3 years ago

“What I wanted at a good price with quick delivery”

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Posted 3 years ago

“Excellent service from an excellent company. Good value for money and quick delivery.”

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Posted 3 years ago

“Very helpful people to deal with and prompt service.”

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Posted 3 years ago

“Helpful staff when I had to change the delivery date and helped me on the actual date to track the delivery. The soil was good quality also.”

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Posted 3 years ago

“Service was first class”

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Posted 3 years ago

“I've used Harrod's netting for years now. They're great quality and easily repairable if damaged. You can also get made to measure which I find really helpful”

Harrod Horticultural 5 star review on 28th March 2022

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,195 reviews