Harrod Horticultural Reviews

4.6 Rating 11,303 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very poor welding, lumpy and not ground down. One weld did not take and they had to send a new section. The width was not as descibed and I had to cut a good 10cm to get the correct width. These are expensive arches and I would expect better. My advice would be to go to a local blacksmith and get them made to measure.”

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Posted 3 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered was not of the high quality which we normally expect of our products. Please be assured that quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. We understand that the issue has now been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 3 years ago

“Order to delivery was good.”

Harrod Horticultural 4 star review on 1st May 2022

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Posted 3 years ago

“Great quality metal arch frames for my border. Carefully packaged and prompt delivery! Many thanks.”

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Posted 3 years ago

“Good quality products which arrived promptly.”

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Posted 3 years ago

“As always service, delivery and products are excellent.”

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Posted 3 years ago

“Great service, product was exactly what I was looking for.”

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Posted 3 years ago

“Excellent service and product. Arrived quickly and in good condition.”

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Posted 3 years ago

“Excellent wall frame for climbing roses Easy installation, sturdy and good value for money”

Harrod Horticultural 5 star review on 30th April 2022

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Posted 3 years ago

“Service was fast and efficient following a simple ordering process online.”

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Posted 3 years ago

“Phoned order.. Very helpful staff”

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Posted 3 years ago

“I ordered two Nuttery Original Seed Feeders which so far have proved to be the best caged bird seed feeders I have used for a long time. The order was acknowledged by Harris Horticultural promptly and was received within a few days, packaged securely. I am very happy with the product and the service from Harrod Horticultural.”

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Posted 3 years ago

“Very helpful person on the phone and brilliant customer service and knowledge”

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Posted 3 years ago

“I ordered the hoops and netting for my previously purchased veggie box. Great quality, speedy delivery and easy to fit. Thanks!”

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Posted 3 years ago

“Zip for access through net. It was easy to fit allows quick access to the friut that's underneath it without lifting the net.”

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Posted 3 years ago

“Fast service products seem very good Customer services efficient”

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Posted 3 years ago

“Excellent, efficient and reliable”

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Posted 3 years ago

“After my initial review, I was sent an email saying my query was answered [but I never received the 'answer'] and asked to change my review. It still didn't really answer my issue which relates to the Geopod Heater Propagator with lights, which is a really poor value piece of kit by the way. So I'm just adding in this bit and it doesnt change my thoughts. Original Review: I had a query on the item and whilst I received an initial e mail asking me to makes lots of checks, there was no further follow up following my reply.”

Helpful Report

Posted 3 years ago

Thank you for your recent review regarding your order. We are sorry to hear that you have not received a reply to your query. After checking we can see that a reply was sent to you on 25th April. It may be that this has been received into your 'junk' folder, please can you kindly check this for our reply. We have also resent our email to you today so hopefully, you have all the information you need. If you still need further assistance please kindly contact our Customer Services line on 0333 400 6400. Our lines are open Monday to Friday 8.30am-4.30pm. Many thanks

Posted 3 years ago

“Courteous, efficient service.”

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Posted 3 years ago

“Excellent service replacement obelisk with me within a week. Sent photos of bent obelisk, no quibbles replacement just arrived Bought raised vegetable beds beginning of lockdown which are wonderful”

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Posted 3 years ago

“Excellent service, lots of questions answered promptly and very helpful customer service. The product we ordered (large fruit cage) is outstanding quality and recommend.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,303 reviews