Harrod Horticultural Reviews

4.6 Rating 11,303 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

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4.6

Based on 11,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very efficientj”

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Posted 3 years ago

“Items missing from the package, and not for the first time. Customer service response was poor. I tried the online form and got no response at all in a fortnight. Then I rang and was assured the missing item would go in the post the following day. A week later I received the dispatch email. In the meantime we had to rig something up so we could use the bean support. The same thing happened on the last big order I placed which was weeks late arriving, and then missing many items which took further weeks to arrive. Not impressed.”

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Posted 3 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. We are also sorry to hear that you did not receive a reply to your initial query which you submitted via our online query form on our website. We can confirm that we have experienced issues with this online query form recently, however, our Web Team have confirmed that this has now been resolved. We understand the you now have your complete order and we apologise for any inconvenience caused.

Posted 3 years ago

“Wonderful wire arch - so good I bought 3 for my clematis and climbing roses!”

Harrod Horticultural 5 star review on 4th May 2022

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Posted 3 years ago

“Delivered on time. Quality far exceeded expectations. We’ll packed - clear assembly instructions and exactly the right number of components, screws and nuts etc Easy to assemble and looks like it will way outlast its 10 year warranty!”

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Posted 3 years ago

“Very happy with my raised bed, good size and easy to put together.”

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Posted 3 years ago

“Fast, efficient service”

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Posted 3 years ago

“I order Strulch from Harrods every year. The ordering is very easy and the goods arrive really quickly with a very polite courier. I would thoroughly recommend buying from Harrods.”

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Posted 3 years ago

“Brochure, ordering and delivery were very good. We have struggled with erection of our fruit frame. It looks so simple but we would have liked more detailed instructions, could have saved a few tempers!. We got there in the end and it looks good .”

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Posted 3 years ago

“I asked a question of a product and 3 weeks later I am still waiting for an answer.”

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Posted 3 years ago

“We are accustomed nowadays to receiving internet purchases quickly, in many cases next day. I ordered a raised bed (1/4 22)which never arrived when I expected it to and when I queried this I was told that it was "in the warehouse being picked". Why it should take five days to be taken off a shelf in the warehouse I don't know. It arrived on or about the 20th. On assembly, it seemed quite a good product but after a few days the planks shrunk leaving at least 5mm gap between all the planks. I had to line it with plastic sheeting to keep the soil in. Overall a poor product. The raised beds I made myself some years ago are still sound. I have contacted customer services but have had nothing back since an acknowledgement eight days ago.”

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Posted 3 years ago

Thank you for your order and review. We are very sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that a member of our Customer Services Team has contacted you regarding your review and we apologise for any inconvenience caused.

Posted 3 years ago

“Excellent service and products. Very helpful staff.”

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Posted 3 years ago

“Perfect product, delivery so quick, really happy”

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Posted 3 years ago

“great quality products, helpful communications , speedy service”

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Posted 3 years ago

“So pleased with the raised beds. Easy to put together with clear instructions and all the screws were there. Look really nice. I wish I had lined them though.”

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Posted 3 years ago

“Ordered a cold frame with a few weeks wait stated but it arrived in a week. Very pleased.”

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Posted 3 years ago

“Good quality although expensive. Fast delivery, but we object to paying a delivery charge when spending hundreds of pounds. Harrod please review your delivery charge policy.”

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Posted 3 years ago

“Positive. Two man job. Fitted together well”

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Posted 3 years ago

“Efficient service.”

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Posted 3 years ago

“Online search and ordering was simple, and goods arrived promptly.”

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Posted 3 years ago

“I was pleased with the easy way to order, I was kept up to date on delivery. The order was a lot of parts all arrived safely well packed and labelled. Putting them together was straight forward and they look really good.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,303 reviews