Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery of the plant supports.”

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Posted 3 years ago

“Excellent service and products received from Harrod Horticultural and would definitely use again.”

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Posted 3 years ago

“I ordered a replacement zip for my fruit cage.”

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Posted 3 years ago

“Product arrived punctually and well packaged. Ordering over the phone was easy.”

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Posted 3 years ago

“Great service and products!”

Harrod Horticultural 5 star review on 10th June 2022

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Posted 3 years ago

“I was not happy with the way in which my order was left in full view at the front of the house when I had especially asked not once but twice to ensure that my order was placed in a safe place. Had it not been for ur grass cutter they would have remained there for almost two weeks until returned from holiday. There was a delay in the delivery and the order was delivered whilst we were away. I did receive an email to say that Harrods had no control over where their carriers left the orders but when it even said on the packaging that it should have been delivered - it does raise a question about the reliability of the carriers.”

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Posted 3 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further.

Posted 3 years ago

“The usual speedy delivery of essential garden netting. New fruit cage covered a day later.”

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Posted 3 years ago

“Great company to buy garden products from that don’t seem available elsewhere My fish are now fully protected from the dreaded Heron”

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Posted 3 years ago

“Asked for a special sized netting, which after being offered and promised, was not be provided. Had to resort to a different solution. Prices are too high, compared to their purpose.”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear you have had difficulties with the size of netting you have received. We understand that a member of our Customer Services Team has been in contact to rectify this with you. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Eexcellent”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Delighted with out trio of round obelisks. Much sturdier than expected”

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Posted 3 years ago

“Great product delivered very promptly”

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Posted 3 years ago

“Ordered three Freestanding 2 Tier Staging. The delivery company were useless, not leaving the goods on the first attempt (fine). We requested a redelivery for a time we would be home, and instead, they turned up the next day and left the goods in front of the door, in clear view. The goods themselves were badly damaged and missing parts. It took two attempts through customer service for the correct undamaged parts to be delivered.”

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Posted 3 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both the carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 3 years ago

“The obelisks were delivered safely, on time and were securely packaged.”

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Posted 3 years ago

“The Lobster pots were in stock and delivered very quickly.”

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Posted 3 years ago

“Very efficient service and easy to put together raised beds. The look robust and elegant.”

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Posted 3 years ago

“I ordered 2 raised bed kits. The ordering process was straightforward and the kits arrived within the stated timescale. The assembly instructions were easy to understand and with the help of an electric screwdriver I was able to put both raised beds together in an afternoon. They look fairly robust and have kept their shape once filled with soil. I bought a roll of 10m x 1m heavy duty polythene liner from Amazon which was sufficient to line the inside of both beds to protect the wood from rotting. My only suggestion would be if Harrod could include a raised bed volume calculator to their website, so that customers could work out how much soil/compost is needed.”

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Posted 3 years ago

“Good products and service.”

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Posted 3 years ago

“I have bought this product from Harrod before and I am pleased with the product and the service.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews