Harrod Horticultural Reviews

4.6 Rating 11,181 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

Ms Dawn Barnes

Anonymous

Anonymous // 01/01/2019

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“The goods appear to be of good quality, however the carrot fly barrier is set to the height of the carrot fly's flight path. Whereas it really needs to be a couple of inches higher, consequently my carrots were savaged by carrot fly! I plan to sew on an extension to the barrier from an old sheet this year to avoid this pest. The clips on the large hoops are not very good and they ping off at the slightest wind. Being black, it is difficult to find them. My partner has 3D printed some better ones that are slightly more rounded in bright red plastic so we can find them after wind!”

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Posted 2 years ago

“I ordered a plain, metal arch from this Company, just what I was looking for. It is a little lightweight without securing it firmly into the ground, but I ordered some fixing posts as suggested and it worked beautifully. I have four Clematis already growing up it - and sweetpeas ready to help out once the weather stays warm! The service was excellent; I was kept informed about delivery and the package arrived in good order by a very cheerful man. thank you Harrod Horticultural.”

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Posted 2 years ago

“Prompt service. Excellent products at good prices”

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Posted 2 years ago

“quick and efficient service”

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Posted 2 years ago

“Good service. Thank you”

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Posted 2 years ago

“Ordered a 3 tier 4'x6' Superior raised bed with capping and liner. This is the 13th raised bed ordered over the last 12 years or so. The website and ordering process is simple and lots of options to choose from. Products seem overly priced (and increased 20% over the pandemic) but proceeded based on prior experience. Shipping and delivery prompt (within a week of ordering - most of the time with the courier). On arrival, a significant number of issues with the quality of the order - split corner post, badly damaged planks (prior to packing, so not a transit issue), incorrect fixing brackets, capping badly splintered and finished (where your hands go on the finished product). I get that it is wood and it will have natural defects, but there was an apparent lack of quality control and for the best part of £600 I would expect much better. On the positive side, the customer support team was very helpful in getting this sorted and replacements dispatched. Can only think that an additional few minutes checking the order was up to standard on packing would save frustration with the customer, time spent with customer service and the additional costs incurred by HH in correcting the issue. Advice is that the product (when correct) is very good and customer service excellent - just check the contents thoroughly on arrival for defects or issues.”

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Posted 2 years ago

“Excellent quick delivery”

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Posted 3 years ago

“Responsive, fast and focussed”

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Posted 3 years ago

“Efficient. Good quality item.”

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Posted 3 years ago

“Good ordering procedure and item received quickly.”

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Posted 3 years ago

“As always the three plants suoports ordered from Harrod Horticultural were up to their usual high standards as was the service. Thank you. MP”

Harrod Horticultural 5 star review on 20th April 2022

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Posted 3 years ago

“I ordered 4 raised beds. I ordered them from Harrod because I have had goods from them before and quality and price are, after some research, better than elsewhere. They were ordered and delivered well in advance of the time when I needed them. I will order 2 more in due course, when the brassicas have finished. ("some pop-up calling itself 'Grammarly' suggests I have not written very good English. I cannot find the word 'Grammarly in my dictionary and I do not need lessons from them!)”

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Posted 3 years ago

“Excellent quality mesh shading for my greenhouse, easy to cut to size.”

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Posted 3 years ago

“I ordered net to cover my plants this year to stop birds and butterflies eating my veg crops”

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Posted 3 years ago

“The service and product were good although the first person I spoke to lacked a certain amount of product knowledge.”

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Posted 3 years ago

“Turned up on time. Easy to order. No compliants”

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Posted 3 years ago

“The service I received from Harrod was excellent. It was easy to order on line, the goods arrived very quickly and were easy to assemble, of good quality and exactly as described. I wish I could think of more things to order!”

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Posted 3 years ago

“Service good .found assembling item a little difficult but got there. Very pleased with it. However, disappointed you included an invoice with goods. Different name and address to mine. Was a present to son! Not necessary!”

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Posted 3 years ago

“Helpful response to questions about the bird netting we were interested in, and a set of samples which arrived very quickly . The bird netting is a really excellent product, though it is not easy to cut and fit to size - it seems to have a mind of its own!”

Harrod Horticultural 5 star review on 19th April 2022

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Posted 3 years ago

“Very happy with the quality of the raised garden bed kit that I bought. It is as described on the website - I would recommend ordering from Harrod Horticultural and these kits in particular to others.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,181 reviews