Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Ordering was easy, and a query was answered quickly and helpfully.”

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Posted 3 years ago

“All as promised in catalogue. I’d love it if you had a wider range of recycled or sustainable products. Would be much more likely to buy more.”

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Posted 3 years ago

“It took 4 weeks to receive my delivery. It was very expensive by comparison”

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Posted 3 years ago

Thank you for your order and review. We are very sorry for the delay in despatching your order. The products themselves are manufactured in-house but unfortunately, we were let down by our suppliers of the raw material which we source externally. Please accept our sincere apologies for any inconvenience caused by the delay. We also understand from your comments that you are unhappy with the prices of some of the products in our catalogue and on our website. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. Hopefully this explanation is of help and thank you once again for your order.

Posted 3 years ago

“Very good service, quick and efficient”

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Posted 3 years ago

“There was a problem with the quality of the raised bed I received originally. Harrod resolved this to my satisfaction, very quickly and no quibble. Excellent customer service and I would definitely recommend Harrod to my friends.”

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Posted 3 years ago

“Very pleased with my pergola. Thank you.”

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Posted 3 years ago

“Easy to order, prompt delivery, item as expected and already in use. Totally satisfied”

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Posted 3 years ago

“The product is overpriced, it's just several steel tubes, with no way of fixing it to the ground! even though the drawing states that the feet are part of the standard kit.”

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Posted 3 years ago

Thank you for your order and review. We understand from your comments that you are unhappy with the prices of some of the products which we supply. We would like all of our customers to be completely satisfied with every aspect of our service and would like to offer a brief explanation into our pricing structure. Wherever possible, we aim to be competitive when fixing prices on products that other mail order companies of our size stock. We spend a great deal of resources on ensuring we charge a similar price and wherever possible, we try to give our customers an even better deal. We also try to source superior products to offer to our customers and also research, design and manufacture our own products wherever possible using superior materials. As you ordered a ‘Below Ground Ogee Arch’, the uprights are designed to be inserted into the ground by 40cm. The last page of the assembly instructions which were sent to you refers to ‘Above Ground Arches’ which are supplied with shorter uprights and floor fixing plates. Hopefully this explanation is of help and thank you once again for your order.

Posted 3 years ago

“Good, quick service. Didn't hear about when being delivered until day of delivery - luckily I was at home. Fruit cage was reasonably easy to put together - but sturdy and strong.”

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Posted 3 years ago

“Used Harrod Horticultural for numerous purchases and always find their service and products are excellent. Thank you!”

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Posted 3 years ago

“Managed to duplicate order on the website, but helpful assistance when I telephoned to correct the problem.”

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Posted 3 years ago

“Very pleased with my purchase. Prompt delivery. Item carefully packaged without being over packaged. Easy to assemble and very sturdy. In use as a cutting garden this year but will be desug6nated as a veg bed from the autumn.”

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Posted 3 years ago

“The grid lattice is brilliant - looks modern and smart and love that we can add to it as the Jasmine we have growing on it gets bigger.”

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Posted 3 years ago

“A robust product - the rods stand up to hammering into the ground and the joints hold really firm”

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Posted 3 years ago

“We have had several products form Harrod horticultural. Always excellent service and quality. Our latest product was a6x 5 meter fruit cage. Very pleased. I would highly recommend there products.”

Harrod Horticultural 5 star review on 8th May 2022

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Posted 3 years ago

“Once I placed the order I received confirmation but then nothing much else. I had to keep checking back to see when the item should be delivered. Delivery was slow! The item itself is excellent. I was daunted as I have no one to help me assemble it but I managed it - the instructions are not the most user friendly but I worked them out. Overall very pleased and hope they support the raspberries as they are intended! VERY expensive though so it had better last!!!!!”

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Posted 3 years ago

“We love the roman rose arch - it is beautiful in the lichen green”

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Posted 3 years ago

“Good communication and the 2 obelisks arrived in good time and in good condition.”

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Posted 3 years ago

“Great service, great products thanks 👍👍👍”

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Posted 3 years ago

“Excellent quality products”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews