Harrod Horticultural Reviews

4.6 Rating 11,349 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Order never arrived, apparently the delivery truck could not get through, despite the fact that the next door neighbour had a huge tipper truck deposit a ton of rubble in their front garden! The dustcart had no problems a few days before. The driver tried to contact us on the day but said there was a problem with our phone! There is nothing wrong with our phone.”

Helpful Report

Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“Only two comments, I only live 2 miles from Harrod and my item went to Norwich before coming back to Lowestoft and secondly the build instructions are confusing for the smaller frames as I thought I was short some items but is built differently.”

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Posted 5 years ago

“The pots are good quality. While new rather bright, but I am sure that they will dull down. Arrived very well packed.”

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Posted 5 years ago

“My first raised bed experience and am very pleased with the product. A very welcome addition to our garden.”

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Posted 5 years ago

“First rate service, on time and professional”

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Posted 5 years ago

“Wouldn't hesitate to do business with them again.”

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Posted 5 years ago

“I am delighted with the quality of the mesh that I bought from Harrod Horticultural to cover my new kitchen garden cage. I also feel it is good value for money”

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Posted 5 years ago

“Raised bed is excellent, ready for planting vegetables. Would highly recommend this product.”

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Posted 5 years ago

“Prompt delivery and beautiful sturdy plant support.”

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Posted 5 years ago

“Speedy deliver”

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Posted 5 years ago

“I ordered the product on-line and the process was really easy. The ordered arrived on time and was as expected, a lovely product”

Harrod Horticultural 5 star review on 19th April 2021

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Posted 5 years ago

“Excellent service, and a return item dealt with efficiently.”

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Posted 5 years ago

“Excellent products, not the cheapest but good quality”

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Posted 5 years ago

“Put in quite a few things in the order and there have been a lot of delays. When one order came it was wrong. Having said that they did sort it out correctly(although I am still waiting for the correct things to be delivered)”

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Posted 5 years ago

Thank you for your order and review. After looking into your query, we cannot see any problems which occurred with this order? If you could kindly contact our Customer Service Team on 0333 400 6400, we will be delighted to help you. Looking forward to hearing from you shortly.

Posted 5 years ago

“A great company to deal with, it has a good brochure which is easy to navigate coupled with an efficient help team. The product list has a good and varied range all at reasonable prices What more could you ask for?”

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Posted 5 years ago

“Our arch arrived nice and quickly and didn't take long to put up. The few questions that we had were answered by watching the online videos. The product quality is excellent and well worth the outlay.”

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Posted 5 years ago

“We purchased two 0.9m x 1.8m Narrow Node Wall Trellis Systems (Black) which look lovely side by side on our house wall to support two clematis. They were time consuming to assemble but we are pleased with their quality and the end result is perfect for our needs.”

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Posted 5 years ago

“Delivered ahead of schedule and by a helpful and cheerful driver”

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Posted 5 years ago

“Absolutely love the Southwold backless bench for my courtyard garden. As with all things from Harrod Horticultural it is fantastic quality, sturdy and looks great. My only gripe would be that when I added the cushion to my order it wasn’t clear that it is a single cushion (so I need to order another one and wait for that to be delivered!), a note stating you need 2, or a double cushion, would be helpful.”

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Posted 5 years ago

“It was 5 star”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,349 reviews