Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“It was just what I wanted and the Harrod's staff were very helpful.”

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Posted 5 years ago

“Whilst the product is good, it was disappointing to find that they did not actually have the item in stock and we received three emails confirming delay after delay. When we finally asked for a refund, we received the item. Not a good service although a good product.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We apologise for the delays with your order, however, we understand that you have now received this.

Posted 5 years ago

“Very good quality beds and are looking great in position”

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Posted 5 years ago

“My order was delivered damaged. I found i had to take the lead in communication to get a replacement. Nothing wrong with the quality of the replacement, just poor customer service.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Still waiting for delivery”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. We understand that you have now been updated with regards to an expected re-stocking date. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“The service was very good, products arrived on time and were well packed.”

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Posted 5 years ago

“Excellent product and customer service to ensure I got exactly what I needed”

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Posted 5 years ago

“Whilst there was an issue with stock, I understood and Harrod Horticultural kept me regularly informed as to the stock situation. Once back in stock, the dispatched the item quickly and it arrived next day.”

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Posted 5 years ago

“Good products. However improvements could be made to despatch times and communication about these when an order is placed (there is silence for a few weeks). Also, once despatched, it would be helpful to know (or choose) a delivery date. It was by pure accident that I was available when the delivery arrived.”

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Posted 5 years ago

“Very efficient and delivery was as promised, pretty straightforward to erect.”

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Posted 5 years ago

“All 16 parts of the delivery were carefully delivered by a knowledgeable driver. Instructions for the 3 compost bins were clear, though construction without an electric drill might have taken days. The final result is a vast improvement on the tip it replaced.”

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Posted 5 years ago

“No complaints ordered delivered quality”

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Posted 5 years ago

“Strulch mulch delivered quickly and a reasonable price compared to other sellers. Would recommend!”

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Posted 5 years ago

“Arrived intact”

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Posted 5 years ago

“Harrod are extremely efficient in ordering and delivery.”

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Posted 5 years ago

“Excellent customer service. Harrod kept me advised of progress of my order. Delivery was completed on time and in exemplary fashion”

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Posted 5 years ago

“The initial order was dealt with quickly and efficiently and the replacement parts were likewise quickly authourised”

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Posted 5 years ago

“Excellent service ..just product delayed from supplier but I was kept informed!”

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Posted 5 years ago

“The item itself is good quality, I'm pleased with it however I think it is overpriced. The instructions (2 sets) that come with the item as I had x2 for 2 trees were confusing. They are certainly not sufficient especially regards tightening the wire and how to thread through the gripples. Even after a phone call with the Harrod Horticultural team it was confusing and difficult. They said because they don't manufacture the gripples they don't include instructions which seems poor in terms of customer support. The online videos were some help. In summary | Good product, yet pricey, poor instructions and support sadly.”

Helpful Report

Posted 5 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team to evaluate. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 5 years ago

“Very prompt delivery and excellent price. Hopefully will save our strawberry plants.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews