Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I am delighted with my purchase from Harrod Horticulture- great quality, great price and really fast delivery.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I wish I could review my order but it hasn’t been shipped yet despite me placing my order on March 15th. After a few weeks of waiting I contacted to ask about this and was eventually told days later that part of my order was out of stock. But why wasn’t I informed of this until I chased the company - and why was this not mentioned on the website when I placed my order? Now yet another weekend has gone by where I’ve been unable to get my veg patch prepared for the growing season because I am still waiting for my order. Items SHOULD NOT be advertised for sale when there is no stock available. Very poor form Harrod and I will certainly not be buying from you again.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. We can confirm that your order has now been despatched from our warehouse and should be with you within the next few days. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“A nice product that is good value fir money.”

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Posted 4 years ago

“Great oblisk . Strong and well built. Will last years plus British made!”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Quick delivery and lovely shepherds hook bird feeders”

Harrod Horticultural 5 star review on 4th April 2021

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Posted 4 years ago

“When contacted the service provided was good and knowledgeable.”

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Posted 4 years ago

“Very good online catalogue made it easy to choose. Ordering was simple and the delivery came when promised. Everything was included so I did not need to contact and the assembly instructions were clear.”

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Posted 4 years ago

“Really pleased with the liners. Made the job of lining the raised planters so easy!”

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Posted 4 years ago

“Swift dispatch, well packaged. Highly recommend HH for quality garden equipment.”

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Posted 4 years ago

“Good quality raised beds easy instructions and loving them”

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Posted 4 years ago

“Always great quality.”

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Posted 4 years ago

“The member of staff who took my order by phone was extremely helpful. The goods were delivered quickly.”

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Posted 4 years ago

“The delivery arrived without prior warning. The packaging was inadequate for the weight of the contents and was damaged on arrival. One item was missing but Harrod replaced it as soon as I advised them. Overall, the products are good but let down by the despatch and delivery service.”

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Posted 4 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 4 years ago

“Very efficient service from ordering on the phone to prompt delivery.”

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Posted 4 years ago

“Great service, good communication and a great archway.”

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Posted 4 years ago

“Great product and delivery! Easy to build the veg beds and install”

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Posted 4 years ago

“There are two problems as I see it. 1. The goods are way overpriced. 2. It is not clear exactly what has been ordered. The picture accompanying the product is not necessarily what is being ordered. In two cases a product has been ordered but it turned out we had only ordered a component and not the whole item. The two issues are linked as the price of a component is the same as that offered by other suppliers for the whole thing. In one case the item was returned. While the cost minus postage and packing was refunded where was no acknowledgement. Also the next question has prompted me - one of the deliveries what about a week late.”

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Posted 4 years ago

Thank you for your recent order and review. We are sorry to hear you were disappointed. Wherever possible, we aim to be competitive when fixing prices on products and also try to research, design and manufacture our own products wherever possible using superior materials. Our Hoop and Cover Kits are offered as Hoops only, Covers only, and a combination of both. We offer all three option on the individual product page of our website, however will look as ways of making each option clearer. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“A prompt reply, delivery as requested, expertly packed and despite a seemingly complicated construction manual the item was easy to erect - and we are delighted with it !”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews