Harrod Horticultural Reviews

4.6 Rating 11,183 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 17th April 2025

219

Anonymous

Anonymous // 01/01/2019

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“Raised bed liner was excellent quality, fit perfectly and was delivered on time”

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Posted 3 years ago

“I. Ordered items for my grandsons birthday they were available when ordered the money was forthwith withdrawn from my account Harrod then stated that certain items were unavailable and took longer then a month to send them on to my daughters address I find this behaviour unacceptable I am used to dealing with companies that the money is withdrawn when the item is a available not when falsely stated that it is available then sent weeks to months later Reluctant to support this company in the future”

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Posted 3 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. To confirm, we only take payment when an order is despatched from our warehouse and funds are only authorised before this stage. Please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Harrod Horticultural's courier mislaid one of several items to be delivered. Repeated assurances from Customer Services and courier (DX) that the item was found and would be delivered came to nothing. Customer Services seemed unable to follow the thread of the narrative. Staff on the phone claimed no access to email, and proposed there were 3 missing items - which there weren't. Item(s) finally determined by HH and courier to be lost, and replacements (too many - I did point it out!) out of stock and placed on backorder. Original missing item arrived the next day damaged. A request that HH consider a gesture of compensation for the numerous calls and emails required has gone unanswered to date. The order was completed 6 weeks after the delivery of the majority of the parts.”

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Posted 3 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. We understand that your replacement items have now been received a member of our Customer Services Team has been in contact with you. Please accept our apologies once again.

Posted 3 years ago

“The website is great and also the helpful advice. Easy to order and good communication.”

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Posted 3 years ago

“Excellent and informative advice from team at Harrod Horticultural.”

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Posted 3 years ago

“Cannot fault service came as advised. I have 2 red halo pots and 1 grow pot being tested on tomatoes and a courgette-all 3 thriving at the moment.”

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Posted 3 years ago

“I feel I can always rely on Harrods Horticultural to provide very good quality useful gardening equipment.”

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Posted 3 years ago

“I chose the black fine netting to cover an enclosure on my allotment because it is as effective as the white, but is invisible from a distance, an advantage as we are in a National Park”

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Posted 3 years ago

“Item was delivered according to promised timetable, & came complete with very useful assemble instructions”

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Posted 3 years ago

“Truly great company to deal with. Fantastic product and the customer service agent I dealt with was a credit to your company.”

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Posted 3 years ago

“Efficient, helpful service and beautiful quality products ... thank you”

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Posted 3 years ago

“I received my plants yesterday, they are all dead and broken. Not what I was expecting can not use any of them . I have attached photos for you to look at. Do I have to send them back to you. Also I would like a full refund included postage please.”

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Posted 3 years ago

“I was delighted with my order and your swift delivery service. The garden items I purchased are of the very best quality and should last for many years. This is a company I would deal with again.”

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Posted 3 years ago

“Products excellent as usual. Delivery took a bit longer than usual.”

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Posted 3 years ago

“Grossly overpriced. Powder coating chipped on top corners of all 4 posts. On one post, when scewing in the ball top the captive nut came loose so ball top can't be removed. Another post had no captive nut at all so had to enlarge hole, bolt ball top to washer and bond in place.”

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Posted 3 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. Please be assured quality control is of the upmost importance to us and we have passed your comments onto the relevant department for their perusal. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience

Posted 3 years ago

“The metal planters have given our garden a focal point and the quality of the design is excellent. Well worth the money.”

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Posted 3 years ago

“Always reliable subject only to materials shortages.”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Shocking. Order took several weeks to arrive and then was incomplete. Customer Service department was lacklustre and unapologetic in its response…finally sending out full order without an apology. Would never purchase from Harrod Horticulture again.”

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Posted 3 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, which is due to unprecedented demand. On the date you placed your order we the current despatch times for our products was 7-10 working days. We have worked hard to get back to our normal despatch times of 3-5 working days currently. We are also sorry to hear a part was missing from your order and understand this has now been received. Please accept our apologies for the inconvenience caused.

Posted 3 years ago

“Good service. But rather inundated with follow up emails. I only need one greenhouse, and one compost bin.”

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Posted 3 years ago

Harrod Horticultural is rated 4.6 based on 11,183 reviews