Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“The payment part of the website was down so I had to order over the phone. The staff were extremely polite and efficient and the product arrived earlier than expected. On its own the wood store looks rather insubstantial and a bit expensive for what it is, however on the wall it looks like a piece of art, practical and has had many complements.”

Harrod Horticultural 5 star review on 28th January 2020

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Posted 5 years ago

“Bought gloves as a present for my hubby, he absolutely loves them. They don’t go hard and are very comfortable when working - highly recommend and would purchase again if needed”

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Posted 5 years ago

“Excellent website, great value for money and quick delivery”

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Posted 5 years ago

“Frame Saver Net Clips do the job as intended but would be easier to find when dropped on the ground if they were manufactured from a more visible colour plastic, say fluorescent orange or similar.”

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Posted 5 years ago

“Very prompt and efficient service. Lovely product, looks good quality.”

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Posted 5 years ago

“Goods ordered exactly as described, e-mail next morning my order delivered two hours later, great service.”

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Posted 5 years ago

“Great service really quick delivery”

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Posted 5 years ago

“Very helpful, and the product purchased (a Roman garden arch) is of a very good quality I now have purchased three.”

Harrod Horticultural 5 star review on 18th January 2020

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Posted 5 years ago

“item(Childs trowel) was very good quality and was delivered the next although I had not specified next day delivery”

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Posted 5 years ago

“Very efficient service,bought item just before Xmas and no problems at all.”

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Posted 5 years ago

“Service good: prompt & efficient”

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Posted 5 years ago

“Easy to order, prompt delivery”

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Posted 5 years ago

“Delivery very good”

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Posted 5 years ago

“Online ordering was fine, delivery was split across several days with no indication that it was happening like that. The delivery driver said he had seen split deliveries from Harrods Horticulture before so he guessed that as one package was missing it would arrive another day.”

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Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“Bought online 6'wide x 3' wide rose arch. Delivered promptly, securely packaged. Excellent straightforward assembly instructions. All done and dusted in a morning with the help of a friend. First class product and service. Thank you”

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Posted 5 years ago

“service was as expected. Hot bin not set up yet, anticipate it will live up to reputation.”

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Posted 5 years ago

“Prompt delivery and an excellent producy”

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Posted 5 years ago

“Problem free ordering, product arrived on time. Easy to deal with,”

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Posted 5 years ago

“Delivery was spot on and although I haven't been able to use the product yet (fine weave insect mesh) it certainly looks robust and good for quite a few years. It looks like it will be a little tricky to work with but that's the price of having tough and effective material, so no problem.”

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Posted 5 years ago

“Product good (made in Germany). Service excellent as usual”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews