Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Excellent design and well made.”

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Posted 5 years ago

“Very good product, but let down by lack of service. Delivery service very poor. I received a very damaged package, with poor feedback!”

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Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“The delivery was exactly as advised. The goods, modular hoops and frames for vegetables and covering netting are much better than average quality at a fair price. Pleased.”

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Posted 5 years ago

“The raised bed is excellent. The delivery people are very helpful. Unfortunately our bed was delayed by 6 weeks. Trying to find out what was happening was left to us the customer. Customer services did not proactively let us know the situation. The delay kept increasing with no contact.”

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Posted 5 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, which is due to unprecedented demand. We do state on our website the current lead times for our products and for Standard Raised Beds, we were quoting 4-6 weeks at the time when you placed your order. We are working hard to get back to our normal despatch times as soon as possible. Please accept our sincere apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 5 years ago

“We are very pleased with the product but we have had a long wait for the delivery and it all arrived in separate deliveries and to the wrong side of the house. Now waiting for surplus struts to be collected.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

“I ordered a small vegetable net to protect my peas in a raised bed. The item came quickly, was easy to assemble and of decent quality. I have used Harrod before and shall use them again when I want garden items that will last.”

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Posted 5 years ago

“Easy and straightforward to order. Items arrived within time frame given. Well packaged to protect items during transit. Kept informed of delivery status.”

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Posted 5 years ago

“Very good. Delivery was slow but that was due to Covid.”

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Posted 5 years ago

“Excellent service. Arrived speedily. Love the popadome!”

Harrod Horticultural 5 star review on 26th May 2021

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Posted 5 years ago

“The product I received was not the one I believed I was buying due to there being an old video on the site that should have been removed. The delivery took over ten days. All people I spoke to were courteous and helpful.”

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Posted 5 years ago

“Have used this company more than once - always reliable and a good range of goods with sensible instructions. Parcels well packaged”

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Posted 5 years ago

“Excellent service, del time good, Item perfect for what was needed.”

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Posted 5 years ago

“Very good all round”

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Posted 5 years ago

“It takes a little longer to receive goods compared to other online companies. Having said that it states a 10 day delivery when ordering but in reality I received an email that goods had been dispatched and had delivery next day.”

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Posted 5 years ago

“Expensive but worth the price for quality”

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Posted 5 years ago

“This is the first time I have used your company, I found your staff very helpful. Just one issue I have with the netting (£123.00) it came with 2 holes and a label tied through them. Not very good for keeping bugs out. I have spoken to Andrew, still waiting for his reply.”

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Posted 5 years ago

“Most excellent would suffice - despite the very long wait (propagater out of stock) Many thanks - my gardener wife over the moon!”

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Posted 5 years ago

“Asked to write a review but haven't received it yet - and no communication as to when I will”

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Posted 5 years ago

“Always good service.”

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Posted 5 years ago

“After 3 months I am still waiting for the obelisks I ordered. I fully appreciate that this means that your suppliers let you down but the wait is excessive and it seems to me that this survey is somewhat previous as I am still waiting for the order to be fulfilled.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down on a number of occasions by our suppliers of the raw material which we source externally. We understand that a member of our Customer Service team has been in contact with you regarding this. We are also sorry for sending the review request, our website automatically sends these a few weeks after an order has been placed and appreciate that feedback cannot be given until you have received your goods. Please accept our apologies once again for any inconvenience caused.

Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews