Harrod Horticultural Reviews

4.6 Rating 11,349 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Never had a reply to a complaint about poor quality of wood sent to make up manger.I have bought 3 of these the last one was the warped wood and took a lot of putting together .Some splits in wood as well really low standard.About 2weeks ago sent in a question as to do you do spare spikes to keep in place for the cloches I had from you.All mine blew off in the bad weather we have just had.Mayi suggest you sell some longer ones to keep them in the soil and not blow away as mine did.No word came back too me about either I was ignored. Can you do anything about the bad wood I received.Had to plant up so will not be sending it back but still was rubbish quality.Have become a customer of firm but I am beginning to wonder about my next buy.Hope you reply this time. Ann walker”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear of the issues you have experienced and have not received a reply to your email. We aim to reply to all emails within 24 hours and after checking our system, we cannot see that we have received your initial email. We understand that a member of our Customer Service Team has now been in contact with you to resolve your issue. Please accept our apologies once again for any inconvenience.

Posted 4 years ago

“Superior raised beds are what they say in the description - very superior. Your staff also very helpful to talk to with queries. Thank you.”

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Posted 4 years ago

“Delivery was better than expected and ordering was simple.”

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Posted 4 years ago

“I have been using Harrod Horticultural products for nearly 18 years now and an vouch for the quality of all their products. Expensive yes but many of them are still in use 18 years later. I erect my fruit cage every year and all the components still fit together as if they were new. I am grateful that such products are available as we live in the North Norfolk countryside where nature and wildlife are always on the lookout for a free meal.”

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Posted 4 years ago

“Haven’t received my order yet, told it would be 8 weeks”

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Posted 4 years ago

“Great product Quick delivery. Good price.”

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Posted 4 years ago

“Good quality trellis looks great on the wall .”

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Posted 4 years ago

“I have bought several items from Harrod Horticultural and have been pleased with the quality and service. I have had no reason to communicate with Harrod”

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Posted 4 years ago

“Slight delay but not surprising re Cover. Great product.”

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Posted 4 years ago

“Brilliant Service!”

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Posted 4 years ago

“It was just what I wanted and the Harrod's staff were very helpful.”

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Posted 4 years ago

“Whilst the product is good, it was disappointing to find that they did not actually have the item in stock and we received three emails confirming delay after delay. When we finally asked for a refund, we received the item. Not a good service although a good product.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We apologise for the delays with your order, however, we understand that you have now received this.

Posted 4 years ago

“Very good quality beds and are looking great in position”

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Posted 4 years ago

“My order was delivered damaged. I found i had to take the lead in communication to get a replacement. Nothing wrong with the quality of the replacement, just poor customer service.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 4 years ago

“Still waiting for delivery”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. We understand that you have now been updated with regards to an expected re-stocking date. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“The service was very good, products arrived on time and were well packed.”

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Posted 4 years ago

“Excellent product and customer service to ensure I got exactly what I needed”

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Posted 4 years ago

“Whilst there was an issue with stock, I understood and Harrod Horticultural kept me regularly informed as to the stock situation. Once back in stock, the dispatched the item quickly and it arrived next day.”

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Posted 4 years ago

“Good products. However improvements could be made to despatch times and communication about these when an order is placed (there is silence for a few weeks). Also, once despatched, it would be helpful to know (or choose) a delivery date. It was by pure accident that I was available when the delivery arrived.”

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Posted 4 years ago

“Very efficient and delivery was as promised, pretty straightforward to erect.”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,349 reviews