Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Very pleased with goods and the quick delivery. Will order again.”

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Posted 6 years ago

“Very fast delivery to my home.”

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Posted 6 years ago

“Quality products and prompt service.”

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Posted 6 years ago

“We damaged a part for one of the items we ordered and customer service at Harrod were very helpful indeed. I offered to buy a replacement but there was no question of that and they sent us a replacement free of charge. Thank you guys - as ever you are very helpful indeed”

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Posted 6 years ago

“Bought the heart shaped trowel as a gift for my sister who is very pleased with it. The parcel arrived very quickly and was sensibly packaged.”

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Posted 6 years ago

“I purchaseda fruit cage some tears ago and have extended it with a few more poles and connectors, finaly I used the plugs to seal the exposed ends of the extension.”

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Posted 6 years ago

“The staff were incredibly accommodating. Two different entrances from two different named roads, a challenge. Your staff did a splendid job, phoned after delivery to check all had gone well. Driver of delivery firm was very good too. Thank you Harrod.”

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Posted 6 years ago

“Amazingly swift service, couldn't ask for more!”

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Posted 6 years ago

“Dispatch of my order was quick; 5 stars. But what happens with delivery? I was here the entire day but nothing arrived! Tracking info stated the order had been delivered and signed for by someone of my name. This is not true. I found my delivery outside the neighbours' property and they were not at home. This bit is disgraceful; you need to address this issue. People are not going to buy from you if we cannot be certain that stuff will be delivered. 'Nul points!'”

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Posted 6 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers and understand a member of our Customer Service team has now contacted you regarding this. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 6 years ago

“Was much thinner than expected. On checking the description, no thickness dimension is given. 20mm bubbles - they may be 20mm wide, but the whole thing is only about 5mm thick.”

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Posted 6 years ago

Thank you for your order and review. We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team. Please accept our apologies once again for any inconvenience.

Posted 6 years ago

“Excellent personal service. Couldn’t be more helpful and prices extremely competitive”

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Posted 6 years ago

“Easy to order and very good delivery service.”

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Posted 6 years ago

“The poles arrived in a couple of days but the connectors took about a week to arrive. However, the components are well made and the cage was easy to construct.”

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Posted 6 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. It is frustrating for us when this happens because we cannot directly affect this part of the service when the goods leave our warehouse, but rest assured this will be investigated fully to ensure standards are improved further. If you would like to order from us again, we could send this with different carriers if requested.

Posted 6 years ago

“Very prompt delivery and ordering easy, will continue to use this company.”

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Posted 6 years ago

“Polite and efficient”

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Posted 6 years ago

“I have used Harrod Horticultural on a few occasions and found their website easy to use and delivery is excellent prices also very reasonable.”

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Posted 6 years ago

“Order was placed on 7.11.19. Only paid for standard delivery but the trellis arrived the next day. Excellent service and a quality product which looks great and should last.”

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Posted 6 years ago

“My order was dealt with promptly and I had notifications of each stage of my purchase. I received the item I ordered within very few days and am thoroughly satisfied with the product”

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Posted 6 years ago

“quick service and value for money”

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Posted 6 years ago

“Excellent all round Service, a big well done to all concerned. Will buy from this Firm again.”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews