Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Whilst I cannot fault the service of the particular member of staff I dealt with in regards to a problem with a recent order, I had to waste a lot of my time trying to resolve the issue, which consisted of replacement of a damaged lid for a propagator, followed by a lengthy wait for a replacement, which also arrived, heavily over packaged, and packed and sent damaged at source.”

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Posted 4 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your replacement part has been delivered. Please accept our apologies for any inconvenience caused.

Posted 4 years ago

“The staff at Harrod's are excellent - great and very swift service, very good communication and assistance with queries/processing orders. Everything delivered (in very good times) as expected - would recommend Harrods!”

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Posted 4 years ago

“Eco wood preserver. Good price, easy to mix and use. Great customer service and quick despatch.”

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Posted 4 years ago

“I had one order which ended up being 5 deliveries, albeit one not from Harrod Direct. I asked Harrod not to dispatch until the order was ready.”

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Posted 4 years ago

“Metal trellis is strong and attractive.”

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Posted 4 years ago

“The raised beds are perfect for my needs. Easy to put together too. Fast service and delivery. Will no doubt be ordering more as my veg patch expands!”

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Posted 4 years ago

“The goods arrived promptly, on time and well packaged. The quality of the material looks good (though we will have to wait and see what a few years of wet Welsh weather does to it!). The installation instructions were excellent and easy to follow”

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Posted 4 years ago

“Very helpful in phone enquiries.door very difficult to fit. Instructions relating to the fitting difficult to follow, Fitting the converters into the hinges proved impossible. I have yet to fit the netting. We wonder whether the side and/or the roof netting are squirrel proof? If not, what do you suggest?”

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Posted 4 years ago

“I ordered a portacage.It was due to arrive in two packages via Courier.The first arrived which was everything except the aluminium frame. I chased up the courier for two days and then contacted Harrod.Beverley who was very helpful ascertained that it had been damaged by the courier and she arranged for the frame to be sent out again.This arrived two days later via Tufnells but also damaged which was no fault of Harrod. Contacted Beverley who arranged for a third frame to be sent which arrived two days later with no problem. I looked at the video on line of how to erect the portacage and it showed it with corner braces. These are not supplied as part of a standard order and have to ordered separately. which is not made clear on the website. I have pointed this out to Harrod. who said they would pass the comments to their web team In fact erected the portacage very easily without them and it seems to be fine and sturdy.I think if one lived in a windy/exposed location they might be needed. Prior to purchase I had a couple of queries which were answered very efficiently by Andrew. MY expereince of Harrod customer service has been very good.I posted this review originally on Trustpilot but Harrod then requested a review so posted here as well.”

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Posted 4 years ago

“Quality wood but I was disappointed that the pilot holes had been drilled off centre on two of the legs. I was able to cope with that but had i not noticed it would have spoiled the look. For the huge cost it was also a lot of effort to assemble and wouldnt buy another because of that.”

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Posted 4 years ago

“Delivery was prompt and instruction easy to follow. There were a couple of small missing/incorrect items that were quickly dispatched by post. The Lrg Round Topped Hoop (Order No.1174190) was badly bend on arrival but I have been able to utilise it. I have found the the push in clips for the hoop linking rods to be loose and often falling out.”

Harrod Horticultural 4 star review on 30th March 2021

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Posted 4 years ago

“Excellent products”

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Posted 4 years ago

“I was looking online and came across Harrod Horticulural for the first time.Very pleased with service and product. Excited that they use Made in England, and will definitely use them in future. Very Pleased.”

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Posted 4 years ago

“Prompt service. Haven’t opened item yet”

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Posted 4 years ago

“When placing our steel fruit cage order, Beverley provided extremely helpful advice on sizing and any potential extras.”

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Posted 4 years ago

“Quick delivery of a great product.”

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Posted 4 years ago

“Slight delay in delivery but good customer service when I emailed to enquire.”

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Posted 4 years ago

“Very quick delivery, well packaged. Sturdy obelisk and really substantial ground pegs included.”

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Posted 4 years ago

“Having placed my order with Harrod's for a raised border on line, I recieved an email to inform me that this product was out of stock and would take about 3 weeks longer to arrive than the on line due date. One week later I recieved a second email to inform me that my goods had arrived and I would recieve it on or before the original date specified. The raised border is of very well produced and easy to construct. Harrods kept me fully informed from the moment I placed the order to the point of delivery. Thanks very much all at Harrods.”

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Posted 4 years ago

“Easy to order from the website, and prompt delivery.”

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Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews