Harrod Horticultural Reviews

4.6 Rating 11,499 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Fantastic, quality products. Only dropped a star because it took quite a while to receive our products. That might be pandemic related and it might be easier to get hold of customer service in ‘normal’ times. But lovely raised beds and raspberry supports, would recommend.”

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Posted 5 years ago

“Disappointed that the web-site pictures did not reflect what you get.”

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Posted 5 years ago

Thank you for your order and review. We are very disappointed to learn that the item you ordered did not meet your expectations. We do state on our website that the capping to our Timber Raised Beds is optional. However, this can be ordered separately afterwards. Please kindly contact our Customer Service Team to place an order on 0333 400 6400, or alternatively please email us a telephone number and convenient time to call you. We look forward to hearing from you soon.

Posted 5 years ago

“I wanted 2mm triple-glazed bubble-wrap insulation for my new greenhouse. It was not available elsewhere at this time; it was available at Harrod H. but relatively costly. Nevertheless, it arrived quickly & is of good quality”

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Posted 5 years ago

“My order was monumentally slow to arrive (we’re talking weeks!). Once it did, the item was bent out of shape. I then had to wait another significant amount of time for the replacement, which arrived without fittings. So I had to wait for those. All in all, my order was fulfilled over the course of about a month, which is a terrible effort.”

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Posted 5 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 5 years ago

“Perfectly happy.”

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Posted 5 years ago

“Straightforward ordering process, smooth delivery and fantastic product.”

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Posted 5 years ago

“Easy ordering and prompt delivery. Goods came well packaged and all sharp ends protected.”

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Posted 5 years ago

“First time buying from Harrod,s ,person i dealt with very pleasant and helpful, goods arrived on time so very pleased.”

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Posted 5 years ago

“We love our water bowls - they are weathering beautifully to golden rust. Can't wait to fill them. The service was prompt and efficient. I would use this company again.”

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Posted 5 years ago

“Very good and efficient.”

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Posted 5 years ago

“Excellent service and product was just as described”

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Posted 5 years ago

“Very good, as usual. Excellent quality at a fair price when compared with other suppliers. Quality always wins over price.”

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Posted 5 years ago

“Excellent product and good service”

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Posted 5 years ago

“Very efficient,friendly.”

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Posted 5 years ago

“Unfortunately one of the linking rods was damaged and the package was returned to the driver”

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Posted 5 years ago

“Excellent service. I telephoned with a query about a plant support and the service assistant went and obtained the exact dimensions and then promptly phoned me back. He made me feel that my query was important and he took time to research it. The product, when I received it, was exactly as he described it and what I wanted.”

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Posted 5 years ago

“Extremely happy with how they handled all of our queries.”

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Posted 5 years ago

“The climbing pea and bean frame instructions were really misleading and the construction complicated, particularly with extra bits being included that actually were not needed so confusing the issue.”

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Posted 5 years ago

“The raised bed did not work - we followed the instructions carefully but the holes were not quite in the right place and we ended up with some gaps in the wooden coping top. I think for a full price, the item should have fitted together more perfectly.”

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Posted 5 years ago

“Delivery was timely and item arrived well packaged. Not yet fully assembled but seems good so far. Was sad to have ordred a day before i saw a discount code in my magazine though!”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,499 reviews