Harrod Horticultural Reviews

4.6 Rating 11,349 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Great service”

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Posted 5 years ago

“Quick delivery and lovely shepherds hook bird feeders”

Harrod Horticultural 5 star review on 4th April 2021

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Posted 5 years ago

“When contacted the service provided was good and knowledgeable.”

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Posted 5 years ago

“Very good online catalogue made it easy to choose. Ordering was simple and the delivery came when promised. Everything was included so I did not need to contact and the assembly instructions were clear.”

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Posted 5 years ago

“Really pleased with the liners. Made the job of lining the raised planters so easy!”

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Posted 5 years ago

“Swift dispatch, well packaged. Highly recommend HH for quality garden equipment.”

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Posted 5 years ago

“Good quality raised beds easy instructions and loving them”

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Posted 5 years ago

“Always great quality.”

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Posted 5 years ago

“The member of staff who took my order by phone was extremely helpful. The goods were delivered quickly.”

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Posted 5 years ago

“The delivery arrived without prior warning. The packaging was inadequate for the weight of the contents and was damaged on arrival. One item was missing but Harrod replaced it as soon as I advised them. Overall, the products are good but let down by the despatch and delivery service.”

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Posted 5 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 5 years ago

“Very efficient service from ordering on the phone to prompt delivery.”

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Posted 5 years ago

“Great service, good communication and a great archway.”

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Posted 5 years ago

“Great product and delivery! Easy to build the veg beds and install”

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Posted 5 years ago

“There are two problems as I see it. 1. The goods are way overpriced. 2. It is not clear exactly what has been ordered. The picture accompanying the product is not necessarily what is being ordered. In two cases a product has been ordered but it turned out we had only ordered a component and not the whole item. The two issues are linked as the price of a component is the same as that offered by other suppliers for the whole thing. In one case the item was returned. While the cost minus postage and packing was refunded where was no acknowledgement. Also the next question has prompted me - one of the deliveries what about a week late.”

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Posted 5 years ago

Thank you for your recent order and review. We are sorry to hear you were disappointed. Wherever possible, we aim to be competitive when fixing prices on products and also try to research, design and manufacture our own products wherever possible using superior materials. Our Hoop and Cover Kits are offered as Hoops only, Covers only, and a combination of both. We offer all three option on the individual product page of our website, however will look as ways of making each option clearer. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“A prompt reply, delivery as requested, expertly packed and despite a seemingly complicated construction manual the item was easy to erect - and we are delighted with it !”

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Posted 5 years ago

“Whilst I cannot fault the service of the particular member of staff I dealt with in regards to a problem with a recent order, I had to waste a lot of my time trying to resolve the issue, which consisted of replacement of a damaged lid for a propagator, followed by a lengthy wait for a replacement, which also arrived, heavily over packaged, and packed and sent damaged at source.”

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Posted 5 years ago

Thank you for your review and order. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so we will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that your replacement part has been delivered. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“The staff at Harrod's are excellent - great and very swift service, very good communication and assistance with queries/processing orders. Everything delivered (in very good times) as expected - would recommend Harrods!”

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Posted 5 years ago

“Eco wood preserver. Good price, easy to mix and use. Great customer service and quick despatch.”

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Posted 5 years ago

“I had one order which ended up being 5 deliveries, albeit one not from Harrod Direct. I asked Harrod not to dispatch until the order was ready.”

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Posted 5 years ago

“Metal trellis is strong and attractive.”

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Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,349 reviews