Harrod Horticultural Reviews

4.6 Rating 11,349 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The raised beds are perfect for my needs. Easy to put together too. Fast service and delivery. Will no doubt be ordering more as my veg patch expands!”

Helpful Report

Posted 5 years ago

“The goods arrived promptly, on time and well packaged. The quality of the material looks good (though we will have to wait and see what a few years of wet Welsh weather does to it!). The installation instructions were excellent and easy to follow”

Helpful Report

Posted 5 years ago

“Very helpful in phone enquiries.door very difficult to fit. Instructions relating to the fitting difficult to follow, Fitting the converters into the hinges proved impossible. I have yet to fit the netting. We wonder whether the side and/or the roof netting are squirrel proof? If not, what do you suggest?”

Helpful Report

Posted 5 years ago

“I ordered a portacage.It was due to arrive in two packages via Courier.The first arrived which was everything except the aluminium frame. I chased up the courier for two days and then contacted Harrod.Beverley who was very helpful ascertained that it had been damaged by the courier and she arranged for the frame to be sent out again.This arrived two days later via Tufnells but also damaged which was no fault of Harrod. Contacted Beverley who arranged for a third frame to be sent which arrived two days later with no problem. I looked at the video on line of how to erect the portacage and it showed it with corner braces. These are not supplied as part of a standard order and have to ordered separately. which is not made clear on the website. I have pointed this out to Harrod. who said they would pass the comments to their web team In fact erected the portacage very easily without them and it seems to be fine and sturdy.I think if one lived in a windy/exposed location they might be needed. Prior to purchase I had a couple of queries which were answered very efficiently by Andrew. MY expereince of Harrod customer service has been very good.I posted this review originally on Trustpilot but Harrod then requested a review so posted here as well.”

Helpful Report

Posted 5 years ago

“Quality wood but I was disappointed that the pilot holes had been drilled off centre on two of the legs. I was able to cope with that but had i not noticed it would have spoiled the look. For the huge cost it was also a lot of effort to assemble and wouldnt buy another because of that.”

Helpful Report

Posted 5 years ago

“Delivery was prompt and instruction easy to follow. There were a couple of small missing/incorrect items that were quickly dispatched by post. The Lrg Round Topped Hoop (Order No.1174190) was badly bend on arrival but I have been able to utilise it. I have found the the push in clips for the hoop linking rods to be loose and often falling out.”

Harrod Horticultural 4 star review on 30th March 2021

Helpful Report

Posted 5 years ago

“Excellent products”

Helpful Report

Posted 5 years ago

“I was looking online and came across Harrod Horticulural for the first time.Very pleased with service and product. Excited that they use Made in England, and will definitely use them in future. Very Pleased.”

Helpful Report

Posted 5 years ago

“Prompt service. Haven’t opened item yet”

Helpful Report

Posted 5 years ago

“When placing our steel fruit cage order, Beverley provided extremely helpful advice on sizing and any potential extras.”

Helpful Report

Posted 5 years ago

“Quick delivery of a great product.”

Helpful Report

Posted 5 years ago

“Slight delay in delivery but good customer service when I emailed to enquire.”

Helpful Report

Posted 5 years ago

“Very quick delivery, well packaged. Sturdy obelisk and really substantial ground pegs included.”

Helpful Report

Posted 5 years ago

“Having placed my order with Harrod's for a raised border on line, I recieved an email to inform me that this product was out of stock and would take about 3 weeks longer to arrive than the on line due date. One week later I recieved a second email to inform me that my goods had arrived and I would recieve it on or before the original date specified. The raised border is of very well produced and easy to construct. Harrods kept me fully informed from the moment I placed the order to the point of delivery. Thanks very much all at Harrods.”

Helpful Report

Posted 5 years ago

“Easy to order from the website, and prompt delivery.”

Helpful Report

Posted 5 years ago

“Plants arrived promptly and in good condition. I ordered 4-5 feet laurels for a hedge. Was slightly disappointed to find that they were all 4 feet tall - definitely none were closer to the 5 foot mark. Obviously can’t complain as they were within the description of the product, but bearing it in mind for future orders. I also ordered bone meal, which did not arrive with the plants - I bought some from a local garden centre so I could get on with planting, but the customer service team were quick to respond and it sort out.”

Helpful Report

Posted 5 years ago

“From the moment I realised I had ordered the wrong arch to taking delivery of the correct design the customer service was excellent. The product itself is substantial & the assembly instructions were very easy to follow”

Harrod Horticultural 5 star review on 28th March 2021

Helpful Report

Posted 5 years ago

“Bought 2 more of the allotment raised beds - i first bought 6 in 2013 when I first got my allotment. They are still going strong and these seem just as good, quality hasn;t diminished since first purchase.”

Helpful Report

Posted 5 years ago

“A first class service I will be ordering from Harrod Horticultural again.”

Helpful Report

Posted 5 years ago

“Can highly recommend the black insect mesh - good quality, arrived quickly and blends into the garden much better than white or green netting. Excellent service”

Helpful Report

Posted 5 years ago

Harrod Horticultural is rated 4.6 based on 11,349 reviews