Harrod Horticultural Reviews

4.6 Rating 11,294 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I have always had excellent service from Harrod Horticultural before, but my experience with a recent order was not good. Firstly the delivery was delayed, then only two of three parcels were delivered. When it all eventually arrived, there was an item missing and I discovered that wrongly sized corner connectors had been sent for the veg cage I had ordered. Customer services were initially very helpful and apologetic, but I was then sent only three correctly sized corners. When I queried this, I was told they didn't have any more in stock – why they bothered sending just three I'm not sure! The fourth corner did eventually arrive a few days later and the cage is now fine, but sadly I was left far from impressed with the service this time round.”

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Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issues have been resolved with our Customer Services Team and we apologise for any inconvenience caused.

Posted 4 years ago

“The service was excellent, my item was delayed, no fault of Harrod, it was all to do with imports. Harrod Horticultural kept me informed from the beginning. Oh and the pricing was very competitive.”

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Posted 4 years ago

“There was a long delay in getting our raised beds - over a month. I except that there can be supply problems but although we had updates to begin with, after a while all went silent. It was left to me to chase up the order. As a customer, this didn’t make me feel very important. As always, I am happy with the quality of the product but not with the customer services.”

Helpful Report

Posted 4 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, which is due to unprecedented demand. We do state on our website the current lead times for our products and for Standard Raised Beds, we were quoting 4-6 weeks at the time when you placed your order. We are working hard to get back to our normal despatch times as soon as possible. Please accept our sincere apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 4 years ago

“Quality products, quickly delivered”

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Posted 4 years ago

“I am very pleased with the Poppadome purchased, it was easy to erect and hopefully will help protect my veggies whilst they grow.”

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Posted 4 years ago

“Very polite and efficient. The Peony Supports were very well packed and arrived quite quickly.”

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Posted 4 years ago

“The quality of the goods is great but the customer service is poor and reliability is poor. I ordered some hoops and the website gave no indication that they were out of stock. However it’s now a month since I ordered and I’ve been sent an email each week for the past 3 weeks saying that they’re out of stock and will be delivered next week - but I then get another email the following week to say the same thing again. They’ve delivered other items in my order including the bars for the hoops, so I can’t even cancel and order from someone else. I’d like to say this is the first time I’ve had this experience with Harrod Horticultural but it isn’t - last time I ended up cancelling and ordering from another supplier as it went on for months. Be honest and tell me whether they’re in stock when I order and give me a realistic delivery date, or if they’re unexpectedly out of stock when you come to fill the order then again give me a realistic date for when they will be in - that would give me the opportunity to plan appropriately and to place my order with another supplier if the wait doesn’t meet my needs. The current approach is the opposite of customer-focused and now means I have no faith in the company despite the excellent quality of the goods....”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down on a number of occasions by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“extreemly good in all respects .Could not fault service or goods .The video was very useful”

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Posted 4 years ago

“We had an issue with the order, delivery wait was ridiculous, then not all order arrived as expected so had issue with delivery courier. After everything I’m not use the product was worth the wait or price”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The products which you ordered are manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delays with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“Raised beds are decent quality. Easy to follow instructions. Easy to assemble with minimal skill required - electric screwdriver is very useful for this - a lot of screws when assembling three raised beds.”

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Posted 4 years ago

“Very pleased with the bird feeding obelisk. highly recommend if you want something quality and a little different from what you see at some of the garden centres.”

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Posted 4 years ago

“Efficiant service”

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Posted 4 years ago

“Harrods Horticultural stock an excellent pruning saw which is a little bit pricey but so effective! Very impressed. Far superior to my old one which was like a wobbly old bread knife in comparison.”

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Posted 4 years ago

“Ordered a spade and a spade arrived. Good price. No fuss. No issues. Perfect.”

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Posted 4 years ago

“The entire process was very straightforward using the website, and the product arrived very swiftly and very well wrapped.”

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Posted 4 years ago

“I’ve only received one part of my order so far. The other three raised beds were supposed to be available from 7 May but as yet no update. Can you please let me know their status. Thanks”

Helpful Report

Posted 4 years ago

Thank you for your recent review. We are very sorry for the long delay in despatching your order, this was due to an unprecedented demand and unfortunately we were let down by the timber suppliers.We are working hard to get back to our normal despatch times as soon as possible. We understand that a member of our Customer Service team has now contacted you to discuss this. Please accept our apologies for the inconvenience caused. Many thanks once again for both your order and review.

Posted 4 years ago

“Had to wait weeks for delivery Still hasn’t arrived”

Helpful Report

Posted 4 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. The product which you ordered is manufactured in house, but unfortunately, we were let down by our suppliers of the raw material which we source externally. We are very sorry for the delay with your order, however we understand that you have now received this. Please accept our apologies once again for any inconvenience caused.

Posted 4 years ago

“We had a large, wide archway, the delivery was late but we were kept informed about the delay. No problem for us with the delay. A missing piece was soon replaced. The underground support system was different than the one shown on the DVD but we managed to do it alright. In our late seventies but the two of us had no problems erecting the archway. The instruction sheet was very clear and easy to follow and we ended up with a level arch.”

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Posted 4 years ago

“Good service. The product was initially out of stock but we were kept informed of delivery dates.”

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Posted 4 years ago

“The order was for filled in two parts, the actual oberlisk arrived on time and in good condition however the ground anchors to accompany this did not, apparently the anchors were sent to the DW Freight depot in Nuneaton in error and we had to wait for their delivery, when the package did arrive the package looked as if it had been opened and resealed with parcel tape the contents were not the anchors but three cosmetic Flawless Dermaplanes so yet another phone call and we had to wait another 7 days for the replacements anchors to arrive, they came by a different carrier!! all is well now but it was not up to your usual standard.”

Helpful Report

Posted 4 years ago

Thank you for your order and review. Please accept our apologies for the problems you encountered during the delivery of your goods by one of our carriers. The packaging that we use for transporting our products has been tested for many years and the carriers have clearly mishandled your goods. All of our carriers have a list of our expectations and it is frustrating for us when issues such as these happen as we cannot directly affect this part of the service once the goods leave our warehouse. Please rest assured this matter will be investigated fully to ensure that standards are improved further. Once again, please accept our apologies for any inconvenience caused.

Posted 4 years ago

Harrod Horticultural is rated 4.6 based on 11,294 reviews