Harrod Horticultural Reviews

4.6 Rating 11,446 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Delivery very prompt and very pleased with the quality of the arch.”

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Posted 7 years ago

“Items were easy to order & delivered quickly so all good as far as I'm concerned.”

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Posted 7 years ago

“Just what it says on the tin!”

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Posted 7 years ago

“I ordered Nemaslug to be delivered in the week beginning 5 August as I was going to be away for the previous two weeks. On my return I found that had already been delivered (but of course not refrigerated as there was nobody here) and had a Use By date of 31 July.”

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Posted 7 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 7 years ago

Posted 6 years ago

“I love my new rake...my early Xmas present”

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Posted 7 years ago

“Website misleading. States 10 to 15 working days from date of order placed to delivery. Actual time was in fact 27 working days.”

Harrod Horticultural 4 star review on 6th August 2019

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Posted 7 years ago

“Quality butterfly netting at good price. Delivered on time. Would use again.”

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Posted 7 years ago

“Such wonderful products were ordered However, appalling service. 2 deliveries were lost in transit. Took over 3 weeks for delivery to arrive, after numerous contacts and Harrod Horticultural placing blame on the courier service! Appalling service with indifference and no apology.”

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Posted 7 years ago

Many thanks for both your recent order and review. We are very sorry to hear of the problems you encountered during the delivery of your goods by our carriers. We take all comments regarding delivery very seriously as it is one of the aspects of our operation we cannot directly affect once the goods leave our warehouse. We will be passing your comments to our carriers’ Account Manager, as we do with all delivery service feedback we receive. Please accept our apologies once again on behalf of both our carriers and ourselves and we will do all we can to ensure any future Harrod Horticultural ordering experience, from placing your initial order through to delivery at your door, is of the highest standard.

Posted 7 years ago

“This Bird Netting is not all it's claimed to be. I bought a large piece of bird netting 12m X 12m to cover my raspberry canes. I have found several small birds inside the net almost on a daily basis when the raspberries were ripe. I have gone inside the net to try to free the birds but they just fly to a corner then push through it and fly away! Not what I expected for a £100+ net!!!”

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Posted 7 years ago

Thank you for your order and review. We are very disappointed to hear of the problems you have encountered with the netting and understand that a member of our Customer Services team has now contacted you to discuss this. We hope this is of help to you and thank you once again for your order.

Posted 7 years ago

“I ordered the aluminium hoops and mesh for my garden and later the extension kit. Both were delivered promptly and I am very impressed with the quality of the items.”

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Posted 7 years ago

“Prompt service and excellent quality goods”

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Posted 7 years ago

“With my first order, only part of the order was delivered and I had to wait several days for the balance. The first part, for which I was charged immediately, was useless to me without the other parts. It would have been better to withhold parts until the complete order could be delivered.”

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Posted 7 years ago

“Excellent service, both before and after ordering. I had a few queries about the items I wanted, and the ladies who answered my customer service phone calls were all EXTREMELY helpful and knowledgeable, and were able to give complete answers to all my (quite detailed) queries. My orders arrived promptly, and were very well packed, and exactly as ordered (there were a lot of intricate small items). All the products seem well made and of good quality - particularly impressed with the steel ground pegs and heavy duty U anchors, which are now doing an excellent job of keeping our newly-erected portable crop cage firmly in position, and the Brussel Sprouts growing inside it well protected.”

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Posted 7 years ago

“I ordered a roll of netting but it arrived folded and tapered at each end not good”

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Posted 7 years ago

Thank you for your order and review. We understand that a member of our Customer Services Team has now contacted you to explain that the netting is a diamond mesh net and has to be stretched out at all four corners to achieve the correct rectangular shape. Please accept our apologies once again for any inconvenience.

Posted 7 years ago

“Placed my order on a Friday,Which arived on the Tuesday.”

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Posted 7 years ago

“We bought a couple of the veg cage units. Super easy to put up and not only do they work a treat, but the look pretty good too.”

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Posted 7 years ago

“Delivery was timely, products as expected.”

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Posted 7 years ago

“When ordering via the internet my goods arrived the next day which was amazing. The staff know their products and are able to advise if you have any queries.”

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Posted 7 years ago

“Great service from Harrod Horticultural, I ordered some netting samples which arrived quickly, and I proceeded to place an order.”

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Posted 7 years ago

“I am very pleased with the service provided by Harrod horticulture, placed my order over the phone and it arrived in a matter of days”

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Posted 7 years ago

Harrod Horticultural is rated 4.6 based on 11,446 reviews