Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

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4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“Recently purchased a second batch of painted steel plant supports. Although pricey the supports are well made and provide the good depth required to be driven into the soil. Had to wait several weeks for the 1st batch however the 2nd batch were delivered within 5 working days. Very satisfied with the overall service.”

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Posted 6 years ago

“I am very pleased with the veg cage its better than I hoped. Where Harrod let me down was the delivery. It took 10 days to arrive when I saw on their site delivery is 3-5 days. This was very disappointing.”

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Posted 6 years ago

“The fruit cage I ordered was easily assembled, is sturdy and effect for my needs”

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Posted 6 years ago

“Very prompt service. The popodomes are excellent.”

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Posted 6 years ago

“Shipping was delayed "due to popular demand" (what for was not stated) and based on the estimated shipping date that was given delivery was likely to take place whilst we were away. An e-mail to customer services asking whether shipping could be delayed was acknowledged but never answered. Whilst we were away, I received two e-mails within about 2 hours of each other, the first saying that shipping had been delayed further, and the second saying that the order had been dispatched. The latter appears to have been correct and the package was left outside our door in the open for about a week. The product itself is fine but customer service pretty much non-existent.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. Please accept out apologies for any inconvenience caused.

Posted 6 years ago

“Greek Basil - kept in touch while waiting for plants to mature. Arrive quickly and well packaged.”

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Posted 6 years ago

“I've used Harrod Horticultural before. Their raised beds are really good quality, but their customer service is also excellent. HH are definitely my first choice for anything garden structure-related.”

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Posted 6 years ago

“Good products, good service”

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Posted 6 years ago

“I purchased a Sneeboer fat trowel and hand fork last month I received the tools in a few days and was very happy with the prompt and efficient service and communication from the staff in the mail order department The products I purchased are of excellent value and quality and I will recommend them to anyone”

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Posted 6 years ago

“The netting seems so far to have defeated the pidgeons.”

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Posted 6 years ago

“Excellent product. And delivery etc was fine. The only problem I had was with getting the advertised discount code applied”

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Posted 6 years ago

“Goods as ordered and well packed, arrived in good time”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Quick delivery”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Cutesy plugs arrived and growing nicely. I did have to wait a while for the delivery but I guess we were waiting for the little seeds/ plantlings to do their thing. Can't rush nature. Oh and you get a useful information booklet on how best to treat your plants. Thank you.”

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Posted 6 years ago

“So far nothing but delays. We have been promised delivery on 2 days so far and nothing has materialised. Still waiting to see if the third promised delivery date is kept to.”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We understand the delay with your order has caused great inconvenience for you and we are as disappointed as you are with the most recent delay. The products themselves are manufactured in-house but unfortunately, we have been let down by our suppliers of the raw material which we source externally. Please accept our apologies once again for any inconvenience caused.

Posted 6 years ago

“Lovely great quality product Fantastic addition to our garden Some fittings fell out the parcel during delivery but a new set provided promptly when requested”

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Posted 6 years ago

“The order of two obelisks came on time and I am thoroughly pleased with them. They were easily constructed and didn’t take long to do. Having two people to build them makes life much easier. I would recommend the company and the product to one and all.”

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Posted 6 years ago

“arrived on time in good condition”

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Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews