Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

Visit Website

Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Popadome arrived quickly. When we assembled it we discovered it was damaged. We contacted Harrod immediately and they were very apologetic and organised a replacement straight away. Excellent customer service. We are very happy with the replacement and our cherries are almost ready for harvesting and for the first time the birds didn’t get any. Great company to do business with.”

Helpful Report

Posted 6 years ago

“Brilliant as ever! Fast delivery of a half-moon edger this time to match my Lawn Aerator. Both amazing quality items. Thanks again.”

Helpful Report

Posted 6 years ago

“Excellent service and good customer care when I had a query on order.”

Helpful Report

Posted 6 years ago

“Very slow delivery”

Helpful Report

Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you were disappointed with the delivery timescale for your order. We can confirm that because of the size of your order it was despatched via our carrier company Tuffnells. Tuffnells deliver on a 3 working day service and regrettably do not offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

“As usual,an excellent service”

Helpful Report

Posted 6 years ago

“Excellent products at sensible prices despatched quickly”

Helpful Report

Posted 6 years ago

“Excellent service thank you.”

Helpful Report

Posted 6 years ago

“Great service, good delivery service & high quality product”

Helpful Report

Posted 6 years ago

“Items were well made, well packaged and arrived when expected”

Helpful Report

Posted 6 years ago

“Made an order of 2 different products. One was out of stock but they sent an email to advise me and sent out the product that was available and advised me when the second product was on its way. It was great that they didn’t hold my order up and that they kept me informed.”

Helpful Report

Posted 6 years ago

“I have always found Harrods reliable. Love my fruit cage, thank you”

Helpful Report

Posted 6 years ago

“Fast efficient service. Product exactly as described.”

Helpful Report

Posted 6 years ago

“Excellent. A very good website and very good quality products.”

Helpful Report

Posted 6 years ago

“quick dispatch and delivery.”

Helpful Report

Posted 6 years ago

“The order was delivered quickly all in good order”

Helpful Report

Posted 6 years ago

“The product I ordered was not in stock but there was no indication of that on the web site. It was delivered weeks after I ordered it. When I sent a customer service enquiry I did not get a response until 2 weeks later. 10 days after the product arrived.”

Helpful Report

Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our website and our customers as up to date as possible regarding stock availability and we will be investigating this issue fully with the relevant department. Please accept our apologies for any inconvenience caused. At the time we were experiencing an unprecedented high volume of emails and would like to apologise also for not replying to your email in our usual prompt manner.

Posted 6 years ago

“Took a couple of weeks for my order of 3 raised beds to arrive completely. When I emailed about the delay the only reply I received was a couple of automated emails saying they were dealing with it. A couple of the boards had damaged ends as their only protection was shrink wrap polythene, could have done with some cardboard on there. Conversely, there was too much packaging on the screws. I received 18 single use plastic bags, each containing 10 screws, all of which were the same length.”

Helpful Report

Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. It is company policy to keep our customers as up to date as possible with regarding delivery of their goods and we apologise for not replying in our usual prompt manner. We are also sorry to hear that two of the planks you received for your raised beds were damaged. If you require replacements, please can you kindly contact Customer Services on 0333 400 6400, or alternatively please email customerservices@harrd.uk.com with a suitable time to call you. Please accept our apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 6 years ago

“Very good service as always from Harrods.”

Helpful Report

Posted 6 years ago

“The product is great but the service I received was terrible. Late delivery, missing parts, broken promises and the need to chase repeatedly. A very frustrating purchasing decision.”

Helpful Report

Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you encountered problems when dealing with us. We pride ourselves in offering a 1st class customer service so will investigate the points you raised in detail to see how we can improve the areas which require attention. In the meantime, we understand that the issue has been resolved with a member of our Customer Services Team and we apologise for any inconvenience caused.

Posted 6 years ago

“Disappointed with this service. Plants arrived late and in poor condition. I tried to save them. One out of three is barely alive. Email sent questioning what to do - no response! Sorry to leave a poor review but it is what it is.....”

Helpful Report

Posted 6 years ago

Thank you for your recent order and review. We are very sorry to hear that you encountered problems when dealing with us. We can confirm that all of our plants are grown to order by our nursery. The late growing season this year has unfortunately led to delays with despatching our plants which we realise has been a great inconvenience to our customers. We are also sorry to hear that your plants were received in a poor condition and understand a member of our Customer Service has been in contact to resolve this issue. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews