Harrod Horticultural Reviews

4.6 Rating 11,295 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 12th September 2025

226

Anonymous

Anonymous // 01/01/2019

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“I have mainly ordered compost and plant food and this has always been delivered very promptly.”

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Posted 6 years ago

“Great product and customer service”

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Posted 6 years ago

“The service is spot on. Items I’v purchased are of a good quality and they do good offers.”

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Posted 6 years ago

“Excellent and fast service”

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Posted 6 years ago

“My order arrived very quick and it is great just what I wanted. I will certainly use this site again.”

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Posted 6 years ago

“For this order, we have been impressed with the quick service, no fuss, and so far the product (fruit bush netting) has been of very good quality. The test will be when the winds blow, but it looks sturdy enough.”

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Posted 6 years ago

“Item was excellent quality.Delivery was quick and item well packaged.”

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Posted 6 years ago

“Said what it did, did what it said. Simple”

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Posted 6 years ago

“it did not with last order one item was of poor quailty”

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Posted 6 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be under performing. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 6 years ago

Thank you for your order and review. We are disappointed to learn that the item you ordered did not meet your expectations. As we are always trying to improve both the products we supply and the service we provide to our customers, we have forwarded your findings to our Product Development Team, who have the remit to evaluate any products which may be considered to be underperforming. Please accept our sincere apologies for any inconvenience caused and thank you once again for your order.

Posted 6 years ago

“I have three, 3 tier metal raised planters. They look really good, they look contemporary and exactly what I wanted. The only complaint is over inadequate packaging as on each planter I have at least one damaged panel that I have strategically placed away from view. A simple wooden frame would do the trick, the cardboard wasn't enough. However, I am so pleased with the impact the raised planters make.”

Harrod Horticultural 4 star review on 15th May 2019

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Posted 6 years ago

Thank you for your recent order and subsequent review regarding this. We are very sorry to hear that the Metal Raised Beds you have received were damaged in transit by our carriers. We understand that the beds have now been assembled and you have managed to hide the damaged plank. As we are always trying to improve our service to our customers we have passed your comments regarding packaging of the Metal Raised Beds onto the relevant department for their perusal.We understand that this issue has now been satisfactorily resolved with a member of our Customer Services Team.

Posted 6 years ago

“I am happy with everything about my purchases except the constant requests for feedback. I would not be repeatedly buying the same thing if I wasn't happy with it. There appeared to be a Horse Chestnut Leaf miner swarm over this last weekend and it was extraordinary to see lines of the little moths heading for a newly installed trap. Although we have been successfully using the traps over a number of years, we had never seen them in action before. It was clear proof of how effective they are.”

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Posted 6 years ago

“Very fast delivery and reasonable price.”

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Posted 6 years ago

“Item was competitively priced, arrived as described in good condition and on time”

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Posted 6 years ago

“Sturdy rustic plant supports add loads of character to the garden”

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Posted 6 years ago

“The bean frames are sturdy and easy to assemble and are perfect for sweet peas!”

Harrod Horticultural 5 star review on 15th May 2019

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Posted 6 years ago

“Prompt efficient service as always, professional knowledgeable staff. I use harrod horticultural, all the time & will continue to do so. Many thanks.”

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Posted 6 years ago

“Great product, wrapped well and delivered on time.”

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Posted 6 years ago

“Good price and good speedy service. Just one thing - although the goods arrived very well packaged, I'd like to know if I can return the packaging to you for recycling?”

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Posted 6 years ago

“The archway is really good quality and we bought it to support a rowan tree that we are training over it. Delighted with how good it looks and how easy it was to assemble and erect.”

Harrod Horticultural 5 star review on 14th May 2019

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Posted 6 years ago

“The design of the planters I purchased seems unique so if you like the design it’s the only choice although I would say on the expensive side. The product itself is robust and well made the engineering is simple. The online ordering process is straight forward and with the PayPal option very convenient. Order acknowledgment is fast and any out of stock updates fast and efficient. The major downside is delivery notification estimate. I have purchased items on numerous occasions so my experience is not a one off. Today’s world of Amazon next day delivery schedules make the “sometime in the next three days” estimate unacceptable. It’s unreasonable and inconvenient having to stay home awaiting a delivery for this long, I want to know to the nearest day or preferably 4 hour time slot. Given a choice of where to buy this is enough to take my custom elsewhere”

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Posted 6 years ago

Thank you for your order and review. We are sorry to hear that you were disappointed with the delivery timescale for your order. We can confirm that because of the size of your order it was despatched via our carrier company Tuffnells. Tuffnells deliver on a 3 working day service and regrettably do not offer a tracking service. Please accept our apologies for any inconvenience caused.

Posted 6 years ago

Harrod Horticultural is rated 4.6 based on 11,295 reviews